Desktop Support Specialist
Location : Southington, CT - Onsite
Pay Range : $36.00 - $38.00
Duration : 8 months+
Knowledge, Skills & Qualifications
- 3+ years' experience supporting electronic user devices to include but not limited to desktops, laptops, printers, RF guns (mobile computers)
- Experience administratively supporting Microsoft Windows (Desktop and Server)
- Experience with Microsoft Office suite (Outlook, Visio, Excel, and etc.
- Experience with network switching technology (VLAN, TCP / IP, DHCP, and etc.)
- Experience with diagnosing and troubleshooting software and hardware issues
- Able to lift 50 lbs
- Enthusiastic about technology
- Knowledge of the ITIL disciplines
Education and Experience
High school diploma is required; Bachelor's degree from an accredited college or university in Computer Science, Information Systems, or related IT field is preferredMinimum 3 years of experience in a Service Desk or Desktop support environmentTravel Requirements
Typically requires travel less than 5% of the timePosition Summary
As a member of the IT Desktop Support team, this position is responsible for interfacing with the IT Service Desk as a 2nd level escalation in user communication and technical support. This position will work extensively within the Incident, Service Request, Knowledge, and Asset Management processes; ensuring proper troubleshooting, restore, and completeness of services requested by the customer or internal IT teams. Technology support is focused on all desktop interaction points that a customer may engage with, including, access provisioning, hardware deployment, software management, general support and questions, compliance, and IT purchasing.
Essential Duties & Responsibilities
Provide support to end users or processes that cannot be resolved by 1st level support (Service Desk)Work with end users and provide support services aligned to defined service level agreements (SLA) and to ITIL standardsMonitor, troubleshoot and maintain all end user computing technologies including, but not limited to, desktops, laptops, docks, monitors, printers, LAN, phones, conference devices, mobile devices and related Operating Systems and softwareUphold and implement security standards in compliance with IT Security departmentManage support interactions through the IT Service Management SystemSupport users by writing and maintaining documentation that help to answer questions and resolve problemAssist Management in gathering information and creating processes, procedures, and policiesGather information for status reports on progress of projects, open items, and issuesFollow the established standards for documenting projects, configurations, and standard operating proceduresPerform all job related responsibilities with minimal management direction and guidanceWork within the defined Incident, Request, Asset, and Change Management processesResponsible for compliance including password management, documentation, maintenance, provisioning access, and data protection proceduresWork to minimize downtime impact on users through accurate communication, planning of scheduled downtimes and quick problem resolution for unscheduled downtimesMonitor performance, diagnose issues, and perform emergency and scheduled maintenance as required on IT systemsParticipate in strategic initiatives by performing technical and process project activitiesEngage with audit and follow audit guidelines as requestedProvide 24 / 7 on-site support as requiredBenefits (employee contribution)
Health insuranceHealth savings accountDental insuranceVision insuranceFlexible spending accountsLife insuranceRetirement planAll qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
J-18808-Ljbffr
