Assistant Community Manager Job at Cambio Communities in Highland

About Cambio

Cambio Communities was established in 2020 by a team of seasoned professionals in the manufactured housing industry, united by a shared vision to transform how communities are managed and how residents are valued. We’re a people‑first organization dedicated to empowering our team with fulfilling careers, meaningful growth opportunities, and the chance to make a real difference in the lives of our residents through exceptional service and thriving, connected communities.

Position Summary

The Assistant Community Manager provides operational and sales support to the community, with a strong focus on customer service, resident retention, and administrative support. This role aligns with the company’s goals and operates under the EPIC core values : Empowerment, Passion, Integrity, and Collaboration.

Responsibilities

• Establish rapport with residents and prospective residents, field community comments, suggestions, and complaints.
• Prepare and distribute resident and community communications, including rule reminders, violation notices, increase letters, delinquency notices, eviction paperwork, lease addendums, and renewals.
• Support day‑to‑day community operations, including customer service, resident relations, vendor relations, rent collections, and community staff.
• Assist the Community Manager in increasing occupancy through home sales, home leasing, site leasing, and active marketing of the community.
• Communicate constant vendor / contractor scheduling, billing, vendor relations, and certificates of insurance.
• Assist in the development of marketing strategies based on local market and competition.
• Maintain community appearance and record, communicate, and complete timely repairs, including regular inspections and tours.
• Comply with local regulations and federal, state, and company policies, procedures, and regulations.
• Deal with resident concerns and requests in a timely manner to ensure resident satisfaction.
• Accurate forecasting and reporting of occupancy, sales, etc.
• Attend virtual meetings via Microsoft Teams with colleagues.
• Position may require flexible hours, nights, weekends, one scheduled evening per week and one scheduled Saturday per month, and other non‑business hours as customer traffic dictates.

Qualifications

Compensation

Competitive pay commensurate with market and experience, along with an excellent benefits package including Medical, Dental, Vision, Life, Disability, FSA, and 401(k). Certain positions with sales and leasing responsibilities are provided with a commission plan or override program.

Supervisory Responsibilities

Physical Demands

Equal Opportunity Employer

At Cambio, we are an equal opportunity employer where hiring is based solely on a person's merit and qualifications directly related to professional competence. We do not discriminate against any applicant or employee based on race, creed, color, religion, gender identity / expression, sexual orientation, national origin, disability, age, genetic information, veteran status, marital status, medical condition, or any other non‑merit factor protected by law. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

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