Caesars Rewards Representative Lead

Caesars Rewards Lead

The Caesars Rewards Lead assists the Caesars Rewards Supervisor with daily assignments and coordinates functions of the Caesars Rewards Hosts.

Essential Job Functions :

• Oversees the Caesars Rewards staff ensuring excellent customer services.
• Promotes departmental efficiency and effectiveness by staffing each marketing services area commensurate with customer volume.
• Assists in developing operational procedures to be used in conjunction with Caesars Rewards Card programs.
• Trains staff and motivates staff to provide superior customer service.
• Maintains accurate customer account records and coupon / inventory controls during assigned shift.
• Determines weekly inventory orders of promotional items / supplies for department.
• Issues coupon / inventory banks to Caesars Rewards Hosts.
• Checks and renews Hosts inventory and financial closeout on assigned shift.
• Oversees bus greeting marketing materials distribution and record keeping.
• Assures timely greeting of guests through advance preparation of Caesars Rewards Cards and appropriate packages.
• Capable of issuing Caesars Rewards Cards and providing customer information services when deemed necessary.
• Acts as a role model to other employees and always presents oneself as a credit to Harrah's and encourages others to do the same.
• Meets the attendance guidelines of the job and adheres to regulatory departmental and company policies.

Qualifications :

Physical, Mental and Environmental Demands :

Compensation & Benefits :

Job Info :