Warranty Administrator

Job Description

Job Description

Applicants should have warranty or mechanic experience, preferably diesel mechanic and heavy truck warranty experience.

McCandless Truck Center is one of the region's premier Commercial Truck Sales & Leasing Dealerships, proudly serving the Aurora area for many years.

Our team enjoys a fantastic culture and opportunities for advancement, which are company-wide focused to help you grow both personally and professionally.

We're interested in helping you establish and build a long-term career with us, because we know that happy employees lead to happier customers!

What We Offer :

• Health Insurance - 80% of employee premiums are company paid!
• Free Dental & Vision insurance for employees!
• Life Insurance Policy
• 401(k) plan with company match
• PTO and Vacation Days
• Training
• Fantastic Culture and Work Environment

SUMMARY

Prepares, records, submits, maintains, and files warranty claims to the factory and / or distributor and reconciles them accordingly.

Reads, studies, learns and understands warranty rules, policies, and applies them to claim to ensure claim meets all standards prior to submittion to manufacturer.

Qualified candidates are required to possess and maintain the following characteristics :

POSITIVE ATTITUDE , CUSTOMER FOCUS, OPEN TO CHANGE, TEAM PLAYER, ACCOUNTABLE, SELF-MOTIVATED, RELIABLE (GOOD ATTENDANCE).

QUALIFICATIONS to perform this job successfully an individual must be able to perform each essential duty satisfactorily.

The requirements listed below are representative of the knowledge, skill, and / or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

COMPUTER SKILLS

Internet Savvy, Email (MS Outlook), Microsoft Word, Microsoft Excel, Data Entry, Ten-Key, Excede (Business System) experience desired.

Mechanical experience, or at least 12 months filing vehicle warranty claims for any manufacturer.

PROBLEM SOLVING SKILLS

Able to research issues to determine cause and develop or recommend a solution.

ESSENTIAL DUTIES

Essential Duties include the following. Other duties may be assigned.

• Processes warranty claims and invoices for all locations and departments (Service, Body Shop, or Parts Departments) on a timely basis for each franchise or distributor.
• Work with the Warranty Manager, Service Managers, and Service Office staff at all locations to ensure timely and accurate processing and reconciliation of warranty claims.
• Compiles, Maintains, Tracks, Files, and / or Scans all warranty paperwork to ensure proper documentation and data retention.
• Works with the Warranty Manager to verify and insure compliance with warranty policies and criteria required by factory or distributor.
• Reconciles all warranty receivables with payments through the appropriate accounting schedule.
• Refile, appeal, or amend rejected claims promptly or obtain authorization to write them off.
• Follow up on payment of outstanding claims.
• Assists in the tracking of warranty parts by ensuring that warranty parts are being turned in, tagged, labeled, handled, and stored properly.
• Works with the appropriate staff at each location to ensure warranty parts are shipped to the factory, distributor, or are scrapped in a timely manner.
• Keeps informed of all factory warranty processes and procedures, active recalls / AFC’s, and service / warranty bulletins.
• Assists with the cashier and telephone duties as needed.
• Assists with any clerical or administrative needs as directed by the warranty manager, Director of Parts and Service Operations, Secretary Treasurer, or the controller.
• Maintains a professional appearance and a neat work area.
• Performs other duties as assigned.

EDUCATION and / or EXPERIENCE

• High school diploma or general education degree (GED)
• One-year of relevant experience and / or training; or equivalent combination of education and experience.

LANGUAGE SKILLS

Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence.

Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.

MATHEMATICAL SKILLS

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.

Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

REASONING ABILITY

Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is occasionally required to stand; use hands to finger, handle, or feel; and climb or balance