IT Service Desk Triage Technician

A company is looking for a Triage Technician, IT.

Key Responsibilities

Answer phone calls from supported dental offices and monitor requests

Assist team members with technical requests and route advanced issues to appropriate resources

Support vendor requests for remote connectivity and assist with password resets

Required Qualifications

Customer service experience

Practical knowledge of computer concepts

Strong computer skills, including experience with Microsoft Word, Outlook, and Excel

Ability to work well under pressure and prioritize multiple tasks

Experience in assisting customers troubleshoot issues over the phone is desirable