Optomi is hiring : User Experience Researcher in Grand Rapids

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Base pay range

$50.00 / hr - $55.00 / hr

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UX Researcher (Michigan, Ohio, Indiana, Kentucky, Illinois and Wisconsin)

Job Summary :

Optomi, in partnership with a leading Supercenter, is seeking an experienced UX Researcher to support their customer experience and service design initiatives. This role will focus heavily on in-person field research across a six-state region and requires someone with a strong background in ethnographic methods and human-centered design. The ideal candidate will bring a mix of curiosity, independence, and the ability to turn observations into actionable insights for product and service improvement.

Key Responsibilities :

• Conduct in-person field research in retail, service, and other real-world environments.
• Perform contextual inquiries, intercept interviews, and observational studies.
• Translate findings into clear, actionable insights, including journey maps, user personas, and jobs-to-be-done frameworks.
• Collaborate cross-functionally with product, design, and development teams to integrate user feedback throughout the product lifecycle.
• Present findings to stakeholders in a compelling and collaborative manner.
• Work independently and manage multiple field projects within an Agile (SAFE) environment.
• Leverage existing customer and analytics data to support research conclusions.

Requirements :

Preferred Qualifications :

Seniority level

Seniority level

Associate

Employment type

Employment type

Contract

Job function

Job function

Research

Industries

IT Services and IT Consulting

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Medical insurance

Vision insurance

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