Systems Administrator

About Metrc

Metrc is the most trusted and experienced provider of cannabis regulatory systems in the United States and is growing extremely rapidly to expand globally. We provide a solution that combines advanced software, radio-frequency identification (RFID) technology, a dedicated customer-support team, and a secure database to track and trace cannabis from growth, harvest, and processing to testing, transport, and sale. As Systems Administrator, you will have the opportunity to thrive in a fast-moving, fluid environment, and be passionate about implementing change, great processes and procedures in a commercial setting at a fast-growing technology company.

General Overview

The System Administrator is primarily responsible for supporting our customer-facing and -supporting environments' infrastructure. Some advanced technical experience is necessary, but more importantly, this should be an individual who is eager to learn, highly customer focused, patient, an effective communicator, self-initiating, has a positive attitude, and is able to prioritize and execute tasks in a timely fashion.

Key Responsibilities

• Embodies Metrc's Leadership Principles
• Manage Service Requests, Incidents, and Problems through a ticketing system
• Help ensure day-to-day operations of customer Infrastructure
• Answer inbound service calls as necessary
• Understand PowerShell scripting, automating, monitoring, and alerting
• Advanced troubleshooting and administration of Windows-based applications, Operating Systems (Desktop and Server), and Server Roles (AD DS, DHCP, DNS, DFS, Print Server, File Server, Terminal Server, IIS, etc.)
• Administer and troubleshoot database technologies / software
• Perform advanced troubleshooting of Wi-Fi / Network
• Participate in an after-hours On Call rotation
• May perform other additional duties and responsibilities as assigned

Requirements

Physical Demands and Work Environment

Metrc is an Equal Opportunity Employer, and all qualified applicants and team members will be considered for employment and advancement without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, national origin, age, marital status, disability, genetic information, military or veteran status or any other characteristic protected by federal, state or local law.

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