Global Customer Operations Strategy & Experimentation Leader

Global Customer Operations Strategy & Experimentation Leader

LexisNexis Legal & Professional, which serves customers in more than 150 countries with 11,800 employees worldwide, is a global provider of information-based analytics and decision tools for professional and business customers. Our company has been a long-time leader in deploying AI and advanced technologies to the legal market to improve productivity and transform the overall business and practice of law. The company employs over 2,000 technologists, data scientists, and experts to develop, test, and validate solutions in line with RELX Responsible AI Principles.

The Global Customer Operations (GCO) Strategy & Experimentation Leader is a hybrid strategist, innovator, and operator who transforms ideas into scalable impact. Reporting to the Head of GCO Strategy and working closely with the SVP of Global Customer Operations, this role defines the future of how GCO operates, driving strategic planning, AI-powered experimentation, and rapid execution to deliver measurable business outcomes. This leader will architect an AI-ready, future-proof Customer Operations organization that learns fast, scales what works, and continuously reimagines how we deliver value for customers.

Accountabilities

Strategic Planning & Transformation

• Partner with GCO leadership to define the 3- to 5-year roadmap and shape the organizations transformation journey.
• Drive alignment between enterprise strategy, customer needs, and operational excellence.
• Provide executive-level insights, business cases, and scenario modeling to guide strategic investments and innovation priorities.

Experimentation & Validation

Organizational Design & Capability Building

Driving Strategic Outcomes

Requirements

Preferred Qualifications

Work in a Way that Works for You

We promote a healthy work / life balance across the organization. We offer an appealing working prospect for our people. With numerous wellbeing initiatives, shared parental leave, study assistance, and sabbaticals, we will help you meet your immediate responsibilities and your long-term goals.

About the Business

LexisNexis Legal & Professional provides legal, regulatory, and business information and analytics that help customers increase their productivity, improve decision-making, achieve better outcomes, and advance the rule of law around the world. As a digital pioneer, the company was the first to bring legal and business information online with its Lexis and Nexis services.

Primary Location Base Pay Range : Home based-Ohio $97,700 - $162,700. If performed in Colorado, the pay range is $102,800 - $171,300. U.S. National Pay Range : $102,800 - $171,300. Geographic differentials may apply in some locations to better reflect local market rates. This job is eligible for an annual incentive bonus. Application deadline is 12 / 29 / 2025.

We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact 1-855-833-5120. We are an equal opportunity employer : qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.