Customer & Sales Operations Director

Take the lead in modernizing customer and sales operations for a global industry leader.

This Jobot Job is hosted by : Robert Donohue

Are you a fit? Easy Apply now by clicking the "Apply Now" button and sending us your resume.

Salary : $120,000 - $150,000 per year

A bit about us :

We’re a global leader in advanced industrial solutions — designing, engineering, and supporting mission-critical equipment and systems across the pulp and paper, metals, and manufacturing sectors. Our North American division is expanding, and we’re investing in leadership that can elevate customer engagement, sales operations, and process excellence.

This is a hands-on, in-office leadership role based in Raleigh, NC, supporting a network of regional sales representatives and overseeing a dynamic customer and client support team responsible for order management, inventory control, and post-sales coordination.

Why join us?

• Competitive compensation package
• Comprehensive benefits, including health, dental, vision, and retirement plans
• Career Growth : Work directly with senior leadership (including the VP of Sales) to shape customer service strategy and modernize workflows.
• Technology-Driven Environment : Contribute to the rollout of a new internal CRM and leverage ERP (SAP) systems to streamline processes and performance.
• A collaborative environment that values innovation, service excellence, and customer satisfaction
• Travel opportunities throughout your assigned territory with expenses fully covered

Job Details

The Director of Customer and Sales Operations will oversee day-to-day operations for order fulfillment, inventory accuracy, and customer communication while leading a multi-site service and sales support organization. You’ll support a large network of sales representatives, ensuring alignment between field activity and back-office execution.

Key Responsibilities :

Qualifications :

Compensation & Details

Salary Range : $120K–$150K (depending on experience)

Location : Raleigh, NC — In-office position

Reports to : Vice President, Sales

Interested in hearing more? Easy Apply now by clicking the "Apply Now" button.

Jobot is an Equal Opportunity Employer. We provide an inclusive work environment that celebrates diversity and all qualified candidates receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, age (40 and over), disability, military status, genetic information or any other basis protected by applicable federal, state, or local laws. Jobot also prohibits harassment of applicants or employees based on any of these protected categories. It is Jobot’s policy to comply with all applicable federal, state and local laws respecting consideration of unemployment status in making hiring decisions.

Sometimes Jobot is required to perform background checks with your authorization. Jobot will consider qualified candidates with criminal histories in a manner consistent with any applicable federal, state, or local law regarding criminal backgrounds, including but not limited to the Los Angeles Fair Chance Initiative for Hiring and the San Francisco Fair Chance Ordinance.

Information collected and processed as part of your Jobot candidate profile, and any job applications, resumes, or other information you choose to submit is subject to Jobot's Privacy Policy, as well as the Jobot California Worker Privacy Notice and Jobot Notice Regarding Automated Employment Decision Tools which are available at jobot.com / legal.

By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Jobot, and / or its agents and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy here : jobot.com / privacy-policy