Shipper Support Customer Representative

Shipper Support Customer Representative

A large tech company is hiring a Shipper Support Customer Representative to join their transportation team! Must be onsite in Nashville, TN. Job Description The Transportation Operations team is seeking highly skilled and motivated Shipper Customer Support Specialists to assist in the management of daily freight movements flowing into and out of our North American fulfillment centers and our associated fulfillment network. This is an exciting opportunity to join a new team in a huge growth area. An ideal candidate has a background in customer service with excellent communication skills. He / she has the ability to coordinate between multiple parties to ensure high levels of customer service. This job will require exceptional communication skills while having the ability to work independently in a high pressure environment. Additional Skills & Qualifications Continual, tactical communication and account management with external customers (Carriers, Vendors / Suppliers) Ability to pull data from numerous databases (using Excel, Access, SQL and / or other data management systems) and to perform ad hoc reporting and analysis as needed. Review data and reports related to appointment and arrival times and the ability to make business decisions / process improvement based off of reported data. Excellent communication, both verbal and written as you will be required to create a narrative outlining your weekly findings and the variances to goals, and present these findings in a review forum. Work within various time constraints to meet critical business needs, while measuring and identifying activities performed. Lead initiatives to re-engineer business processes and identify and eliminate root causes of defects in order to drive efficiency in transportation operations. Must be able to systematically escalate problems or variance in the information and data to the relevant owners and teams and follow through on the resolutions to ensure they are delivered. Develop performance metrics to assist with driving business results. Ability to scope out business and functional requirements for the tech teams who create and enhance the software systems and tools we use. Must be able to quickly understand the business impact of the trends and make decisions that make sense based on available data. Job Type & Location This is a Contract to Hire position based out of Nashville, TN. Pay and Benefits The pay range for this position is $22.00 / hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following : Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off / Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Nashville, TN. About Aston Carter : Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing double diamond winner for both client and talent service. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. If you would like to request a reasonable accommodation, please email astoncarteraccommodation@astoncarter.com for other accommodation options.