Client Service Represenative (CSR)

Client Service Representative (CSR) at VCA All Pets

We are seeking a dedicated and friendly Client Service Representative (CSR) to join our front desk team at VCA All Pets in Lockport, IL! As a CSR, you will be the first point of contact for clients and their pets, ensuring a welcoming and positive experience. Your role is essential in supporting our veterinary team by managing appointments, client communication, and administrative tasks.

Key Responsibilities :

• Provide exceptional customer service in person, over the phone, and via email.
• Schedule appointments, manage patient check-ins / check-outs, and process payments.
• Educate clients on hospital services, wellness plans, and pet care.
• Maintain accurate patient records and handle administrative tasks efficiently.
• Assist in handling client concerns with professionalism and empathy.
• Work collaboratively with veterinary teams to ensure smooth hospital operations.

Qualifications & Skills :

Requirements :

Schedule :

Full-time position for evenings and Saturdays.

Compensation : $16 - $17 / hr

Benefits of joining the VCA All Pets Team!

Join Our Team!

If you have a passion for customer service and animal care, we would love to hear from you! Apply today to become a part of the VCA All Pets family and help us provide outstanding veterinary care to our community.