Small Business Client Service Manager
Overview
Gallagher is looking to add a Client Service Manager to our growing small business team! We are seeking individuals who are passionate about building relationships with clients, enjoy collaborating with the sales team to achieve goals, constantly seek improvement, and will demonstrate the value Gallagher can provide.
How you'll make an impact Take a leadership role in the renewal process to ensure the best possible solutions are delivered to clients in a high quality and timely manner.
Secure existing business and drive the sale of additional services and lines of coverage. Nurture relationships with your buyer in the client organization as well as with day-to-day client representatives.
Mentor Client Service team members through continuous learning, transparent feedback, and strong talent development. Conduct periodic audits to ensure compliance standards and service levels are met.
Maintain accurate client and policy data and documents within the Gallagher system. Use Gallagher's technology to improve productivity and quality.
Skills for Success : Ability to develop professional relationships with internal and external partners Resilient and adaptable mentality in the face of shifting priorities Collaborative and team oriented approach About You Bachelor's degree with minimum 1+ years client service and / or claims management experience OR- High School degree / GED with a minimum of 3+ years client service and / or claims management experience Property and Casualty Insurance License Proficiency in Microsoft Office #LI-CS1 Compensation and benefits On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits.
Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve : Medical / dental / vision plans, which start from day one! Life and accident insurance 401(K) and Roth options Tax-advantaged accounts (HSA, FSA) Educational expense reimbursement Paid parental leave Other benefits include : Digital mental health services (Talkspace) Flexible work hours (availability varies by office and job function) Training programs Gallagher Thrive program elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing Charitable matching gift program And more...
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