Responsibilities :
- Develop, execute, and analyze quality-reporting measures. Report to management on quality issues, trends and losses. Managing monthly KPI reports for all PDC's.
- Develop and manage production procedures and processes to ensure effectiveness and efficiency.
- Interface with supplier and customer quality representatives concerning problems with quality assurance and assure that effective corrective action is implemented, including conducting internal and external audits as needed.
- Oversee internal and external audits.
- Writing and or updating work instructions for operations processes as needed.
- Manage the ISO / - & TL- V certification process and maintaining quality System.
- Establish safety processes, requirements and culture.
- Act as lead auditor with strong emphasis on ISO / TL registration requirements.
- Establishing and maintaining metric capture programs, trending activities and implementing the QC plan.
- Conducting internal and external meetings and interfacing with customers.
- Implementing and maintaining a Quality System meeting customer and registration system requirements.
- Providing tactical strategic support at a branch location level.
- Communicating and interacting effectively with all levels of the organization and with external auditors / customers..
- Manage the Quality Management Systems (QMS)
- Knowledge and understanding of Total Quality Systems and / or ISO / TL registered system. Strong root cause and trend analysis reporting skills.
- Strong documentation keeping best practices.
- Excellent analytical skills, organizational skills, and follow-up skills.
- Excellent written and verbal communication skills.
- Ability to create and deliver presentations.
- Proficiency in Excel, Word, and Power Point - will need to be able to chart and graph trends, create metrics, and track and monitor data
- Ability to motivate production / quality performances.
- Must be flexible in work duties and schedule.
Requirements :
- Minimum of - years of Quality management experience, preferably in a Distribution / Warehouse center environment.
- Bachelor's Degree required (BS in Electrical or Industrial Engineering a plus).
- ISO Lead Auditor Certification.
- Experience with Six Sigma / S / LEAN concepts and enterprise telecom experience is a plus.
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