We offer the following : We are seeking : Strong Customer Service Skills required Location : Akron OH Prometric ( ) is a leading provider of technology-enabled testing and assessment solutions to many of the worlds most recognized licensing and certification organizations, academic institutions, and government agencies.
We support more than 7 million test takers annually at our testing locations in 180 countries around the world. With over three decades of experience working with clients of all sizes across a multitude of industry sectors, our mission is to design and deliver the highest quality and most innovative testing solutions anytime, anywhere.
Prometric serves as an industry gatekeeper, ensuring that people legitimately earn the credentials they seek to achieve, and thereby guaranteeing a fair testing experience for all who come through our doors Prometric employs more than 600 TCAs worldwide who are highly respected for their ability to lead and control the computer-based test center environment.
Ensure your test center provides a best-in-class and comfortable testing experience Responsibilities : Maintain and apply expert knowledge of test center policies, practices and procedures Ability to be flexible with scheduling based on Prometric capacity requirements Required Experience : High School Diploma required, college experience a plus One to two years customer service-related experience required Ability to communicate with candidates effectively and with professionalism and authority Ability to write detailed reports and correspondence Ability to multi-task and handle small tools, pack equipment for shipping or unpack for installation Familiarity with computer programs and applications (including but not limited to MS Office, Outlook, Explorer-web browsing) Physical Requirements : Ability to remain in a stationary position for extended periods of time while administering exams Ability to perform periodic walk-throughs Visual requirements include the ability to adjust or focus computer screens and view testing room while proctoring
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