Land Manager

Job Description

Job Description

WHO WE ARE

Lindblad Expeditions is a true pioneer in Expedition Travel. From taking the first citizen explorers to Antarctica in 1966, opening the Galapagos and Easter Island to tourism in 1967, leading the first tourist expedition through the Northwest Passage in 1984, and launching our innovative partnership with National Geographic in 2004, we're now taking almost 30,000 guests a year to some of the world’s most remote and pristine locations on our fleet of 23 ships, and are committed to ensuring our guests experience the “Exhilaration of Discovery”.

ROLE OVERVIEW

Our Land Managers plays a vital role in crafting and executing the unforgettable land-based experiences that take place during our expedition cruises. As part of a dynamic team dedicated to delivering these experiences around the globe, Land Managers go above and beyond to ensure guest satisfaction.

In this position, you will oversee all aspects of land and air services, skillfully managing contracts and supplier relationships. Your responsibilities will encompass everything from transportation and accommodations to meals, tours, and land extensions, all designed to create unforgettable experiences for our guests.

Additionally, you will manage budgets and invoicing while collaborating across departments to educate and inform internal teams, ensuring every expedition’s success. Should you have the skills, experience and passion to excel in this role, we invite you to apply and Join us in creating remarkable journeys for travelers seeking adventure and discovery!

KEY RESPONSIBILITIES

• Project Management
• Ensure deadlines are met as determined by the Operations Calendar, including product launches and training.
• Develop accurate and timely pre-voyage information and other necessary elements to prepare and fulfill the land and air components of a Lindblad expedition.
• Itinerary Coordination
• Create and distribute working itineraries with operational elements, contact information, and other essential documents required by guests, ships, and vendors.
• Manage inventory allotments for hotels, extensions, flights, and other pre- and post-voyage services.
• Communication and Training
• Maintain and communicate accurate information about land services, leading training sessions, and briefing field staff.
• Respond to questions in a timely manner and effectively communicate program needs and changes.
• Lead internal communication on timely and accurate information on land programs, including responsibility for solving and communicating program and schedule changes.
• Financial Oversight
• Review, approve, and reconcile invoices for services, ensuring accurate costs are current (budgeted and actual).
• Staffing and Scheduling
• Coordinate Land Leader staffing and scheduling needs with the Field Staff Department.
• Emergency Response
• Participate in weekend and off-hours duty, covering emergency duty several times per month, including managing and coordinating with guests, ship personnel, insurance companies, and local agents during medical emergencies.
• Program Enhancement and Development
• Propose enhancements, changes, and development opportunities based on deep knowledge of geography and thoughtful assessment of feedback from guests, vendors, ships, and colleagues.
• Knowledge Management
• Create and maintain all internal informational assets that assist the reservations, sales, and guest communications teams.
• Seek continual improvement of geographical knowledge, representing assigned regions and programs as a subject matter expert.
• Supplier Management
• Coordinate with the Manager of Contracts to research suppliers, acquire bids, and negotiate contracts, ensuring accurate and updated costs for land services within budgeting cycles.
• Seek approval on pricing for land, air, and other expedition components as designated, while articulating Lindblad Expeditions' Guiding Principles and differentiators to vendors.
• Visit local vendors for contract finalizations, site inspections, quality control, and training as directed.
• Establish land arrangements, including tours, guides, transportation, and meals.
• Ensure existing programs and vendor services meet or exceed guest satisfaction levels, providing feedback to partners.
• Ensure all brand standards are met and consistent during land operations, including management of signs, luggage tags, shirts, and other branded gear.

MINIMUM QUALIFICATIONS

PREFERRED QUALIFICATIONS

This role is eligible for an annual bonus, based on performance.

OTHER REQUIRED SKILLS

COMMUNICATION SKILLS

Using the English language, this person must have the ability to read, write, and comprehend policies, legal guidelines, correspondence, and memos.   Must also possess the ability to effectively communicate both in writing and orally with a professional demeanor.

PHYSICAL DEMANDS

While performing the duties of this job, the employee is frequently required to sit, talk and hear.  The employee will also be required to write and type.  The employee is occasionally required to stand, walk, and reach with hands and arms.

OUR BENEFITS

COMPENSATION STATEMENT

Lindblad Expeditions determines the pay for positions using local, national, and industry-specific survey data. We evaluate external equity and the cost of labor / prevailing wage index in the relative marketplace for jobs directly comparable to jobs within our company. Our posted salary range is based on national data and may be refined for a candidate's region / town / cost of living.

For new hires, we strive to make competitive offers allowing the new employee room for future growth. Salaries will be based on the applicant’s location, level of experience, education, and specialized knowledge and skills. An employee / candidate with a stronger skill set will receive higher pay.

EQUAL OPPORTUNITY EMPLOYER STATEMENT

At Lindblad Expeditions, we simply could not do our work without the diverse kaleidoscope of humanity that creates and delivers our remarkable offerings across the planet. As a Company that respects and celebrates the inherent diversity in the places we explore, we recognize the need to mirror that same diversity and all the interconnected perspectives within our organization. We are committed to building a community of different genders, races, ages, sexual orientations, chosen identities, and countries of origin where every person brings their whole self to work and whose skills, talents, and abilities are valued. We believe we can explore further and in a more meaningful way by actively creating a more diverse and inclusive organization where everyone feels they belong.

Lindblad Expeditions is an equal opportunity employer. Individuals seeking employment at Lindblad Expeditions are considered without regard to race, sex, color, religion, national origin, age, disability, genetics, marital status, pregnancy, unemployment status, sexual orientation, citizenship status, or veteran status.