Internet Technical Support Representative I - Position Starts March 23rd, 2026

Internet Technical Support Representative I

Position starts March 23rd, 2026. Job posting location Springfield, MO. Working hours training : Mon-Fri 8am-5pm or 9am-6pm, varied schedules including Sat & Sun shift.

Position : Internet Technical Support Representative I

Who we are : Since 1995, Mediacom Communications has become a coast-to-coast presence with operations in 22 states and a team exceeding 4,000 people with the mission of bridging the digital divide between America's major cities and America's smaller regions. The services we offerfaster, more reliable internet service; expanded, free digital and HD TV choices; and superior technology in home security and phone serviceare a direct result of our powerful culture of growth and innovation. As we continue to grow, so do our career opportunities. We aim to be at the forefront in delivering easy-to-use, high-tech entertainment, communications, and internet products to the communities we serve. To achieve this, Mediacom Communications seeks talented professionals to partner with us in meeting these challenges and realizing what we can imagine. Take that next step toward your future and join our growing team!

Position overview : Take incoming calls in a call center environment assisting internet and phone customers with technical service-related problems including hardware and software configurations. Provide the best customer experience from the beginning of the call to the end of the call each time. Build customer loyalty by utilizing active listening to troubleshoot and resolve technical issues for cable, internet, and phone services on the first call. The first six months will be on-site in the office as Mediacom provides the training for your new role.

Position schedule- fully hybrid at 6 months :

• Month 1-3 : Training (onsite)
• Month 4-5 : Live calls, ongoing training as needed (onsite)
• Month 6 : Full hybrid schedule rotation (25% onsite, 75% work from home)

Company benefits : Along with that rewarding feeling, you'll be given the power to succeed in your career while enjoying ongoing training and a generous benefits package designed to be flexible and relevant to your needs. You'll find all sorts of advantages to joining the Mediacom team including :

Position responsibilities :

Position experience :

Get to know us : Mediacom Communications is known by our Mediacom brands, including : Xtream TV, Phone and Internet, Xtream Xpert, Xtream Wifi360Pro, Xtream Hotspots, Mediacom Bolt, Mediacom Digital Home, Mediacom Business and OnMedia. When you join Mediacom, you are joining a powerful team of more than 4,000 individuals working together to serve more than 1.55 million customers in 22 states and connecting them to what matters most.

Our awards : Mediacom is proud to have received the following recognitions : 2025 Best Managed Companies, 2024 Best Managed Companies, 2023 Best Managed Companies, 2022 Best Managed Companies, 2021 Best Managed Companies, 2019 Best Company for Women to Work, 2017 Best Company for People of Color and Women to Work, Content & Connectivity Human Resources (C2HR)'s 2021 Social Impact Award.

Who you are matters here : Mediacom Communications is committed to Equal Employment Opportunity (EEO) for all employees and applicants for employment. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by law. These protections extend to all employment policies, practices, and actions, including, but not limited to, recruitment and hiring; job assignments; performance management; rewards; promotions; training and development; reassignments; discipline; and separations. Disclaimer : The salary range for this position is $15.50 - $16.00 an hour. When making a job offer, we consider several factors in our determination, such as years of related work experience; relevant skills and qualifications; education level; and certifications / licenses.