Commercial Kitchen Service Technician

National Food Equipment Services’team of expert technicians is ready to help your commercial kitchen run smoothly and effectively. We provide maintenance and repair service to ensure you maximize uptime and keep your customers satisfied. National Food Equipment Services’ technicians are ready to come out and provide expert service, on-time.

We service customers across most of North Carolina, including areas of and near Charlotte, Winston-Salem, Greensboro, Raleigh, Durham, Fayetteville, Wilmington, New Bern, Greenville, and more.

Our mission is to ensure that every commercial kitchen is prepared to serve its customers effectively. To achieve this, we are dedicated to becoming America's leading Commercial Kitchen Equipment service company. Our primary objective is to deliver exceptional service experiences to our customers, surpassing their expectations with excellence and exceeding industry standards. At the same time, we are fully committed to attracting and nurturing the industry's most skilled technicians, fostering continuous growth and advancement within our team.

Join us and become a valuable member of our vibrant growth strategy, where you can foster a rewarding career alongside a team of committed professionals.

As a Technician, you will be at the heart of our operations by diagnosing, repairing, and providing planned maintenance on a broad range of cooking, refrigeration, and dishwashing equipment. Your work makes you a valuable partner to our customers by helping them improve their foodservice operations, equipment uptime, and overall profitability.

Smart Care’s industry-leading technical training, mobile technologies, and technical support provide the opportunity for you to rapidly expand your expertise and grow your career in this dynamic industry. If you’re ready for a new and exciting challenge, it’s time to get smart with Smart Care!

What’s in it For You:

• On-the-job training with available on-demand technical support as well as ongoing formal hands-on and classroom training
• Professional CFESA certifications with the potential for advancement.
• Receive a company service vehicle, fuel card, tablet, and cell phone for business use.
• Market-leading benefits program including 401k and paid time off.
• Take charge of your career through growth opportunities including advanced technician and management positions.

What’s in it For You:

• On-the-job training with available on-demand technical support as well as ongoing formal hands-on and classroom training at our National Training Kitchen.
• Professional CFESA certifications with the potential for advancement.
• Receive a company service vehicle, fuel card, tablet, and cell phone for business use.
• Market-leading benefits program including 401k and paid time off.
• Take charge of your career through growth opportunities including advanced technician and management positions.

What You Will Do:

• Partner with restaurant and hospitality managers to offer comprehensive service solutions for commercial cooking, refrigeration, ware washing, and other specialty foodservice equipment.
• Demonstrate your mechanical aptitude, troubleshooting skills, and ability to read diagrams and schematics.
• Properly troubleshoot, diagnose, and repair Commercial Kitchen Equipment, including cooking, refrigeration, ware washing, and other specialty foodservice equipment.
• Communicate with manufacturers as needed to help with diagnoses and parts identification.
• Consult with the Technical Assistance Group for technical support while onsite.
• Install all parts ordered for the customer in a timely and professional manner and in line with company policy.
• Promote and recommend other services provided by Smart Care to customers when needed.
• Produce accurate and timely administrative documents, such as work orders, time reporting, receipts, and truck stock inventory.
• Follow safe work practices and accident prevention procedures.
• Maintain a neat and orderly service vehicle, along with accurate parts and tool inventory.
• Maintain productivity levels in accordance with company standards.

Physical Requirements:

• Ability to frequently kneel, bend, squat, push, pull, reach, and occasionally lift and carry up to 70 pounds.
• Ability to work with moving mechanical parts, pressurized steam equipment, open flames, heated surfaces, liquids, and risk of electrical shock in damp, humid, or freezing conditions.
• Ability to work on ladders, roofs, and other high places.

Minimum Qualifications:

• High School diploma or equivalent.
• 1 year of technical experience with refrigeration, appliance repair, kitchen equipment, HVAC, or relevant military service.
• Valid driver’s license and acceptable motor vehicle record.
• Willingness and ability to be involved with the emergency on-call rotation that includes nights and weekends.
• Availability for occasional overnight travel as assigned.
• Immigration sponsorship is not provided for this role.

Preferred Qualifications:

• Relevant technical training, licenses, and/or certifications (i.e. EPA, CFESA).
• Commercial refrigeration and/or commercial cooking equipment repair experience.
• Self-motivated with the proven ability to prioritize and work independently with minimal direct supervision.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Smart Care Equipment Solutions is an Equal Employment Opportunity/Affirmative Action Employer. Women, minorities, veterans, and individuals with disabilities, as well as all other qualified individuals, are encouraged to apply.

About the Company

Smart Care is a national repair and service provider for commercial foodservice, refrigeration, and cold storage equipment. Our offering of comprehensive mechanical services includes hot side cooking equipment, stand-alone refrigeration, specialty coffee and beverage, complex rack refrigeration and HVAC.