Product Specialist I

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Responsible for product support interface between Making Everlasting Memories (MeM) and its reseller network and consumers.

JOB RESPONSIBILITIES

• Interacts with end-users and troubleshoots problems to provide a high level of customer satisfaction.
• Identifies, researches and resolves technical problems; provides high-level analytical problem resolution
• Ensures continued product performance, often in emergency situations.
• Documents, tracks and monitors problems to ensure timely resolution.
• Manages Weekend Coverage Program.
• Supports other operational functions such as training of new customers.
• Performs standard testing processes on a variety of equipment and new product functionality.
• Collects feedback and identifies issues with product functionality and reports recommendations to aid with product development.
• Assists in the installation, maintenance and general support of systems.
• Analyzes, researches, and makes recommendations to fulfill equipment needs in the reseller network.

MINIMUM REQUIREMENTS

Education :

Experience :

Knowledge, Skills & Abilities :

Postal Code : 45249-1641

Category (Portal Searching) : Marketing and Advertising

Job Location : US-OH - Cincinnati