Head Teller

Job Description

Job Description

BASIC PURPOSE OF POSITION :

To supervise teller staff and manage vault in the branch.

DUTIES OF POSITION :

• Responsible for daily supervision of teller staff.
• Monitoring teller staff’s daily performance for sales and customer service.
• Verify accuracy, quality and quantity of work of teller staff.
• Responsible for vault.
• Respond to emails and reports appropriately and in a timely fashion.
• Train teller staff on all products and policies and procedures.
• Assist local branch management with annual employee reviews.
• Perform at a high level of sales, consultative selling, cross selling, and motivate other employees to do the same.
• Address questions from customers via phone, email, etc.
• Assist with other retail departmental duties, as needed.

EDUCATION / EXPERIENCE / SKILLS :

Results-oriented.

BankFirst is an EO employer- M / F / Veteran / Disability / Sexual Orientation / Gender Identity