Dispatcher, Part-Time

Job Description

Job Description

About the Role

The City of Kirkwood is seeking a calm, quick-thinking, and highly reliable Dispatcher to join our Communications team. This vital position serves as the first point of contact in emergencies - connecting residents, police, fire, EMS, and other departments when every second counts.

If you can stay composed under pressure, communicate clearly, and multitask like a pro, this is your opportunity to serve your community in one of the most rewarding ways possible.

What You'll Do

• Receive and process 911 emergency and non-emergency calls , determining the nature and location of incidents.
• Dispatch police, fire, EMS, and public works personnel according to established procedures and priorities.
• Provide Emergency Medical Dispatch (EMD) pre-arrival instructions using ProQA protocols.
• Monitor multiple radio frequencies, maintaining constant awareness of unit locations and statuses.
• Enter, update, and retrieve information through Computer-Aided Dispatch (CAD) , MULES , REJIS , and NCIC systems.
• Monitor City Hall and Police Department video and security systems , including prisoner holding areas.
• Respond courteously and professionally to public inquiries regarding general assistance, power outages, and other service-related issues.
• Maintain accurate logs, reports, and electronic files for calls, incidents, and unit activity.
• Participate in required training and certification programs , including APCO Public Safety Telecommunicator and Emergency Medical Dispatch certification.

Schedule : As part of a 24 / 7 public safety team, dispatchers rotate shifts that include days, nights, weekends, and holidays-ensuring Kirkwood's residents always have help when they need it most. Shifts are typically eight or twelve hours, with occasional extensions during major incidents or emergencies. Flexibility, teamwork, and reliability are key to success in this vital role.

What You Bring

✅ Education & Experience

✅ Knowledge & Skills

Why Join the City of Kirkwood

How to Apply

Apply online at https : / / kirkwoodmo.aaimtrack.com / jobs . You may also pick up a paper application at : City of Kirkwood – Human Resources 139 South Kirkwood Road, Kirkwood, MO 63122 Or call 314-984-6975 to request one by email, mail, or fax.