CASHIER - 64080158

Cashier - 64080158

The Cashier position is responsible for general clerical and cashiering, and reception, at Hendry & Glades Counties Health Department (CHD). This position will float between LaBelle, Clewiston & Moore Haven as needed. Provides electronic file maintenance for Department of Health in Hendry & Glades Counties by sorting, scanning and filing documents in appropriate electronic Medical. This position is responsible for ensuring that confidential information and documents are secured and that departmental functions as it relates to privacy are accomplished in accordance with State and local policies and procedures. The position also provides back up duties for other clerical positions. Providing clerical back up duties include working at the Hendry CHD Labelle location and the Glades CHD in Moore Haven as required. Position reports directly to the Operations & MGMT Consultant I SES and is headquartered at the CHD in LaBelle.

Works independently at the front desk answering phones, directing incoming calls and messages to the appropriate party according to office policy. Greets clients and visitors in a prompt and pleasant manner, determines their needs and responds accordingly. Acts as an interpreter when needed. Cashiers' client services from super bill, collecting past due fees for services, reviewing client balance through the Health Management System (HMS) billing function. Identifies method of payment for service received (cash, bill to Medicaid, Medicare, Private Insurance, or other third-party payment sources). Provides the following clerical support : 1) manages and routes e-mails; 2) handles incoming calls when forwarded to the Front Desk; 3) assists in organizing and arranging meetings, prepares agendas and minutes for same. Attends and participates in Quality Improvement Activities, In-service programs and staff meetings. Successfully completes annual DOH mandatory trainings as well as other assigned trainings within the specified timeframes.

Assists in preparing medical files for storage or archiving on an annual basis. Keys, scans and / or verifies alpha-numeric data accurately and efficiently from hard-copy documents to a computer system. Copies, scans, sorts and files medical documents using the appropriate equipment. Participates in processing the closure of inactive medical records. Ensures upon cashiering that updates are accurate in HMS. The incumbent may be required to lift and maneuver boxes of records. Ensures that all hard copies are scanned and uploaded in HMS as applicable. Assists Senior Clerk and Supervisor in researching client records and documents.

Supports Senior Clerk in their responsibility for the maintenance, retrieval, and filing of confidential medical records. Assists Senior Clerk in ensuring that all lab and medical information is also filed timely in medical record. Assists in processing of medical record releases, reviewing for completeness prior to the release of confidential information. Handles all requests for record copies in a timely manner. Assists in the responsibility for inventory control of state and local forms.

Acts as back up to Senior Clerk in assisting professional staff coordinate schedule for clinics as necessary, including Family Planning, Maternity and working with the Ryan White Program. Functions as the clerical liaison with medical staff in serving clients.

Performs other related duties as assigned, including assisting with incoming and outgoing mail, and the courier bag Serves as a backup to process outgoing and incoming US mail and packages, processes deliveries to the correct department. Reports all problems immediately using the chain of command.

Required Knowledge, Skills, and Abilities : Knowledge of the principles and techniques of effective communication. Office procedures and practices. Filing, typing, entering data, maintaining records and using and completing forms. Skills : Use of equipment and supplies related to the position. Arithmetic / Mathematical reasoning; Cognitive Reasoning : Discovers or selects rules, principles, or relationships between facts and other information. Conflict Management : Identifies and takes steps to prevent potential situations that could result in unpleasant confrontations. Manages and resolves conflicts and disagreements in a positive and constructive manner to minimize negative impact. Ability : Communication (Oral & Written) : Takes the initiative to communicate accurate, up-to-date plans and information to subordinates, peers, and management. Expresses thoughts clearly, both verbally and in writing. Listening and understanding the views of others; Talking to others to effectively convey information Creative Thinking : Develops new insights into situations and applies innovative solutions to make organizational improvements; designs and implements new or cutting-edge programs / processes. Customer Service : Works with clients and customers to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing excellence in products and services. Flexibility : Accommodates changing situations or plans for satisfactory performance of the job. Able to change easily from one task to another; Human Relations : Works with others in a professional, considerate and helpful manner. Projects a positive image of CCHD and self; Initiative : Is self-confident, motivated, and has an enthusiastic drive to perform current job duties & undertakes duties of greater responsibility; Interpersonal Skills : Shows understanding, friendliness, courtesy, tact, empathy, cooperation, concern, and politeness to others; relates well to different people from varied backgrounds and different situations. Lead People : Motivates, provides constructive feedback, positive recognition, and organizes activities to improve team skills and performance; Manage Processes : Integrates and effectively utilizes all components of the strategic planning process to help CCHD achieve its vision. Appropriately assesses and allocates resources (financial, human, equipment and supplies) develop, implement and evaluate business plans; Responsive to Direction : Takes and gives direction; accepts and delivers constructive criticism; and responds and implements suggestions for improvement; Team Building : Inspires, motivates, and guides others toward goal accomplishments. Consistently develops and sustains cooperative working relationships. Encourages and facilitates cooperation within the organization and with customer groups; fosters commitment, team spirit, pride, trust. Develops leadership in others through coaching, mentoring, rewarding and guiding employees; Technology : Navigates the Internet, uses office suite and assorted software, and uses technology equipment; Time Management : Manages a variety of responsibilities in a timely, efficient manner and is able to prioritize tasks

Qualifications : Willing and able to perform emergency duties. Emergency duty required of the incumbent includes working in special needs or Red Cross shelters, or performing other emergency duties including, but not limited to, responses to threats involving any disaster or threat of disaster, man-made or natural. Willing and able to travel between work locations (Clewiston, Moore Haven, Yes / No LaBelle) Must have experience in handling cash payments and balanced a cash drawer. Must have a high school diploma or an equivalent GED Must be fluent in both English and Spanish (verbal & written)

The Benefits of Working for the State of Florida : Working for the State of Florida is more than a paycheck. The State's total compensation package for employees features a highly competitive set of employee benefits including : Annual and Sick Leave benefits; Nine paid holidays and one Personal Holiday each year; State Group Insurance coverage options, including health, life, dental, vision, and other supplemental insurance options; Retirement plan options, including employer contributions Flexible Spending Accounts; Tuition waivers; And more! For a more complete list of benefits, including monthly costs, visit www.mybenefits.myflorida.com.