Field Service Engineer III (Austin, TX)

Join us for an enriching journey with Outset, a trailblazing medical device company that is revolutionizing the field of dialysis. Our focus is to create one high performing team, obsessed with progress, in an atmosphere that is brimming with transformative opportunities. The heart of our mission is pioneering a groundbreaking technology that redefines the landscape of dialysis, streamlining complexity and cost, because patients deserve "better" now, not some day.

At Outset we're revolutionizing an industry and changing lives. We're impacting what the future of dialysis looks like by creating a first-of-its-kind technology in order to reduce the cost and complexity of dialysis. FDA cleared for use across care settings, from the hospital to the clinic to the home, the Tablo Hemodialysis System harnesses modern technology for a new holistic approach to dialysis care. We're giving providers time back to focus on patient care. And we're giving patients the power to take control of their life and get back to enjoying the things they love.

Position Overview

The Field Service Engineer III (FSE III) is responsible for comprehensive support of the Tablo Dialysis System, in addition to performing installations, preventive maintenance, and repairs. Reporting to the Manager, Field Service, this role requires advanced technical proficiency and a strong understanding of Tablo system performance to support escalations and drive service quality.

The FSE III has completed a minimum of one year of independent fieldwork supporting the Tablo Dialysis System and is considered a subject matter expert (SME) on the product in the most challenging technical situations.

As a key representative of Outset in the field, the FSE III works closely with clinical staff and patients, delivering responsive and professional support. This role involves diagnosing issues, identifying root causes, and implementing effective solutions. This role maintains close working relationships with R&D and understands how to engage the appropriate resources for service escalations. The FSE III may also contribute to special projects and the development of training and service materials. They support Marketing and Sales for seminars, trade shows, and product demonstrations as needed.

This position involves travel within the United States, including overnight stays, up to 50% of the time.

Essential Job Functions and Responsibilities

• Install, troubleshoot and repair Tablo Dialysis Systems at customer facilities or patient's homes.
• Perform scheduled preventative maintenance that includes calibrations, hardware or software upgrades and verification of system specifications.
• Deliver first and second level technical support to customers as needed, including after-hours, holiday, and weekend coverage.
• Serve as a trusted technical subject matter expert (SME) on the Tablo product in the most complex technical scenarios, acting as a point of contact for other FSEs on complex repairs that exceed standard resolution times.
• Provide mentorship and guidance for other FSEs.
• Accurately document all service activities, maintain spares inventory, and provide parts usage and failures within the ERP system.
• Complete all field service and expense reports according to functional standards.
• Support Marketing and Sales for seminars, trade shows, or demonstrations as required.
• Provide detailed feedback to R&D regarding performance, serviceability, and customer comments.
• Manage and maintain company assets required to perform all necessary job functions.
• All other duties as assigned.

Required Qualifications

Note : Candidates must be legally authorized to work in the United States.

The Annual Salary range for this position is : $ 38-50 per hour plus bonus and stock.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Individuals will be required to sit for most of the day and will be required to stand as needed. May require walking, primarily on a level surface for periods of time throughout the day. The employee is occasionally required to stand, walk, climb, or balance, stoop, kneel, crouch or crawl and talk or hear. Proper lifting techniques will be required to lift to 75lbs. Individuals will be required to travel via airplane, train, taxi, car and / or other means of transportation as needed.

EQUAL EMPLOYMENT OPPORTUNITY STATEMENT

Outset Medical is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind on the basis of race, color, national origin, religion, gender, gender identity, sexual orientation, disability, genetic information, pregnancy, age, or any other protected status set forth in federal, state, or local laws. This policy applies to all employment practices within our organization.

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