Sales Support (Lead, Order Management (Logistics / Operations))

A Career at HARMAN

As a technology leader that is rapidly on the move, HARMAN is filled with people who are focused on making life better. Innovation, inclusivity and teamwork are a part of our DNA. When you add that to the challenges we take on and solve together, you'll discover that at HARMAN you can grow, make a difference and be proud of the work you do every day.

About the Role

As Lead, Order Management Specialist within Consumer Audio, you will be responsible for supporting various operations of the Order Management function needed to make the North America Order Management function 'Best in Class'. All Order Management activities contribute to the strategic growth plan of Consumer Audio North America. Responsibilities will include managing a team and all related processes, as well as communication, continuous improvement, and best practice development initiatives.

What You Will Do

• Collaborate with Sales, S&OP, Transportation and Logistics, Finance, and Marketing to ensure business goals are supported.
• Account Ownership Order-to-Cash (Mass Merchants / National Accounts)
• Ensure Adherence to Vendor Compliance requirements, driving the reduction and elimination of fines.
• EDI Monitoring and I / Dock issue resolution.
• Support Vendor Portals and Requirements.
• Identify opportunities for process improvement.
• Daily reporting and analysis on assigned accounts.
• Managing RMAs

What You Need to Be Successful

Bonus Points if You Have

What Makes You Eligible

What We Offer

HARMAN is proud to be an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.