Telecommunications Customer Success Specialist

F3 Innovations Inc., a marketing firm, is recruiting a Telecommunications Customer Success Specialist in Riverside. Your mission is to guarantee customers maximize value from their affordable home mobile service. The Telecommunications Customer Success Specialist masters plan setup and issue resolution using campaign protocols to cement lasting satisfaction

As a Telecommunications Customer Success Specialist, you'll be a customer's partner in connectivity. Telecommunications Customer Success Specialists take the time to understand their needs, monitor their service to ensure it's working perfectly for their home, and are their dedicated link to our internal team to swiftly handle any paperwork or service snags.

Key Responsibilities of the Telecommunications Customer Success Specialist

• Support customers through mobile device setup, wireless plan selection, and account activation using CRM workflows and approved service protocols.
• Monitor service usage, satisfaction metrics, and customer feedback to identify upgrade opportunities and reduce churn risk.
• Coordinate with internal teams to resolve service issues, documentation gaps, and provisioning delays across the mobile ecosystem.
• Maintain CRM accuracy by logging customer interactions, resolution timelines, and account health indicators for campaign visibility.
• Educate customers on mobile features, plan benefits, and connectivity tools to help them maximize service value and long-term satisfaction.
• Share customer insights and engagement trends to refine outreach strategies and improve mobile service delivery across residential territories.