Service Advisor
The UNITED NISSAN Service Advisor has the opportunity to interact with thousands of Customers to build Customer loyalty by developing trust and ensuring confidence in Forman Automotive Network as a caregiver for their vehicle safety and reliability.
This role requires someone who is passionate about taking care of the Customer and helping him or her turn an unpleasant event into a positive experience.
This role requires juggling many Customers, priorities, communication and follow-up throughout the day.
RESPONSIBILITIES
WHO WOULD I INTERACT WITH?
You will interact daily with Customers, Technicians, Parts Associates, Cashiers, Service Manager, Sales Associates and Managers.
YOUR DAY-TO-DAY RESPONSIBILITIES!
- Setting, confirming and preparing for appointments with customers to expedite their service experience
- Greeting customers in a timely and friendly manner
- Providing an exceptional customer experience to drive loyalty
- Determining vehicle needs based on customer information and a vehicle walk-around
- Using a consultative selling process to assist customers in planning for on-going required maintenance of their vehicle
- Producing repair orders for customers with full transparency including cost and time estimates
- Communicating frequently with Technicians and Parts Associates to ensure timely completion of work
- Follow-up with customers on the status of their vehicle, based on how the Customer wants to be informed
- Setting and achieving targeted sales goals
- Gaining superior product knowledge to effectively help Customers with service maintenance requirements and warranty information
- Creating a great vehicle delivery experience for the Customer
- Following up with Customers to ensure satisfaction
HOW WILL I KNOW IF I AM SUCCESSFUL?
THE PERFORMANCE OF A SERVICE ADVISOR IS MEASURED BY ACHIEVING :
- Targeted sales goals
- Targeted Customer Satisfaction Index
WHAT ARE THE REQUIREMENTS FOR THIS JOB?
- High School diploma or equivalent
- Proven ability to provide an exceptional customer experience
- Ability to set and achieve targeted goals
- Ability to thrive in a fast-paced environment with many priorities
- Prior sales experience preferred but not required
- Demonstrated communication and interpersonal skills
- Organization and follow-up skills
- Experience and desire to work with technology
- Valid in-state driver's license and have and maintain an acceptable, safe driving record
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