Office Manager

Customer Experience Office Manager

As the Customer Experience Office Manager at Floor Coverings International, you will be an essential part of our team, driving business operations and enhancing the customer experience behind the scenes. You'll act as the primary point of contact for clients, managing communications and overseeing projects from start to finish to ensure complete satisfaction. This role requires strong leadership, outstanding multitasking abilities, meticulous attention to detail to uphold our high standards, and exceptional communication skills. You will play a key role in maintaining a positive, efficient office environment that contributes to the success and growth of our franchise.

Key responsibilities include :

• Customer Relationship Management : Build and nurture strong, lasting relationships with clients to ensure satisfaction.
• Scheduling : Coordinate and manage lead appointments for the sales team, ensuring efficient use of time and resources.
• Marketing Support : Assist in executing local marketing tactics to generate leads and drive customer engagement.
• Social Media Management : Regularly update and manage company social media accounts (Facebook, Instagram, Google Business, etc.), including posting before-and-after photos, promoting events, and maintaining consistent brand voice to increase online presence and community engagement.
• Business Development : Identify and pursue growth opportunities, including partnerships, referrals, and sponsorships, to drive revenue and expand the business.
• Event Support : Assist in planning, organizing, and participating in home shows, vendor events, and other community events to promote the business and generate leads.
• Collaboration : Conduct weekly meetings to review new sales and current projects.
• QuickBooks : Organize and report data to Bookkeeper.
• Administrative Tasks : Maintain up-to-date job status and manage daily office operations.
• Customer Satisfaction : Consistently strive for a 5 / 5 star rating, maintaining exceptional service standards throughout the customer journey.

What we're looking for :

Compensation, Benefits and Perks :

Chris Floor Coverings International, Island Park, NY

Chris is the newest Floor Coverings International owner in Island Park, NY, bringing a wealth of knowledge and experience to the business. Passionate about delivering exceptional service, Chris is excited to grow his business alongside his son, Andrew. Together, they look forward to providing a stellar flooring experience to their local communityone built on quality, care, and personal attention. With a strong commitment to excellence, Chris is eager to make Floor Coverings International a trusted name in Island Park and the surrounding areas. With his deep roots in the community, love for people, and dedication to excellence, Chris is excited to bring a fresh and personal approach to flooring solutions in the Greater Island Park area.