Quality Engineer

Homewerks Worldwide, LLC, a leading import distributor of home improvement products for major retailers is seeking a Quality Engineer to join our Sourcing Team. Homewerks Worldwide develops, sources, and markets bathroom, kitchen, and plumbing products for home and commercial use. Since its formation in 2006, Homewerks has shown consistent sales growth fueled by a proven track record of bringing innovative, efficient, and high-quality product solutions to homes. We offer a competitive salary and benefits package, as well as the opportunity to contribute to a fast-growing organization. Our corporate office is located in Lake Bluff, IL and we have distribution centers in both Lake Bluff and Libertyville, IL.

Position Summary

The Quality Engineer is responsible for ensuring that products meet established standards of quality, reliability, and customer satisfaction. This role involves detailed analysis, problem-solving, and proactive communication to drive improvements and resolve issues across manufacturing, product testing, and customer experience.

Key Responsibilities

• Data Analytics : Examine product return rates and online customer reviews to identify patterns and emerging issues, even when working with complex or unstructured data sets.
• Failure Analysis : Investigate returned samples to replicate customer issues, determine root causes, and recommend solutions that enhance product reliability and customer satisfaction.
• Customer Advocacy : Approach quality challenges from the customer's perspective, ensuring their pain points are understood and addressed effectively.
• Manufacturing Process Improvement : Understand manufacturing processes to assess feasibility and cost-effectiveness of changes. Evaluate timelines for modifications and their impact on factory operations.
• Product Testing : Develop and implement robust testing protocols to validate any product or process changes, including factory-level screening to prevent future quality concerns.
• Communication : Translate technical findings into customer-friendly language. Collaborate with external partners (The Home Depot, Lowes, & Menards, Walmart) systems & engineers, and maintain clear, concise updates for internal and external stakeholders.

Qualifications

Additional Information

Benefits

Physical Demands

This position may require standing or sitting for extended periods, walking through manufacturing facilities, and occasionally lifting materials up to 25 lbs. Use of standard office equipment and occasional international travel to supplier or factory sites may also be required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Equal Opportunity Employer

We are proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Salary Range : $90K-$125K

Seniority Level

Entry level

Employment Type

Full-time

Job Function

Quality Assurance

Industry

Manufacturing

Referrals increase your chances of interviewing at Homewerks Worldwide by 2x

Get notified about new Quality Engineer jobs in Lake Bluff, IL.

J-18808-Ljbffr