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Front of House Manager

Front of House Manager

Chicagoland Bar, IncNaperville, Illinois, United States, 60564
30+ days ago
Job type
  • Full-time
Job description

Reports To : General Manager

Required Training / Experience / Education

  • Guest 1st Mentality
  • Coach not Boss approach to Team Building and Day to Day communication
  • Fully engaged, service minded attitude
  • College degree preferred, but not necessary
  • Minimum 1-2 years as Manager of at least two or more employees in a casual themed restaurant / bar or as a high performing Bar Louie Key Employee
  • Expertise in either Front or Back of House Leadership
  • Experience in budgets, forecasting, marketing, promotions, ordering, inventory, scheduling, interviewing, retention, sales building, motivating
  • Computer knowledge (Excel, Windows, POS, etc.)

Minimum Qualifications

  • Must possess strong leadership abilities
  • Ability to manage, coach, teach and train at least two or more Team Members.
  • Ability to provide feedback on performance to those Team Members
  • Must be alert to Team Member and Guest needs
  • Command of the English language
  • Available to work 55+ hour work week
  • Must be able to stand 10-12 hours
  • Good listening and verbal communication skills
  • Good hearing for safety and accurate communication
  • Must be able to lift 50 pounds

    • Bar Louie Expectations

  • Honors and uses Louie’s Management philosophies to make decisions
  • Respectful, Results Driven, Smart, Trustworthy, Innovative, Team Oriented
  • Chooses the right Attitude : Be Bold – Be YOU – Be the Best
  • Guest 1st Mentality
  • Create Relationships
  • Treat it Like You own it, Be there – Be present
  • Work Hard – Have Fun – Make Money

    • Responsibilities & Duties

  • Believes in and follows all Employee Handbook standards and expectations in the management of at least two or more Team Members.
  • 100% focus and dedication to Louie is, I am Louie, Louie’s House Rules and Louie’s Management philosophies.
  • Responsible for coaching all Team Members every shift in all departments to ensure they are following job descriptions, processes, policies and procedures.
  • Assumes 100% responsibility for coaching Servers and / or Host Team; creates server schedules ensuring all schedules are aligned with Guest satisfaction and budget; provides quarterly 1 : 1’s for all servers and / or hosts and bi-annual reviews for all servers and / or hosts.
  • Assumes 100% responsibility for ordering and inventory of supplies for servers and / or hosts.
  • Uses daily / weekly perpetual for cost effective and efficient ordering
  • Assumes 100% responsibility for the quality of the Guest experience.
  • Primary responsibility for management of the front of house.
  • Follows Success Routines checklists and holds self and Key Employees to routines.
  • Recruits, interviews and selects new Servers and / or Hosts adhering to the Bar Louie standards and PeopleAnswer process.
  • Ensures all Server and / or Host training and development is done correctly and thoroughly to ensure retention and minimal turnover.
  • Responsible for taking all actions necessary (including coaching, discipline, and / or recommendation of termination of employment) with regard to Team Members to ensure compliance with Bar Louie’s standards and policies.
  • 100% responsibility for assigning daily / weekly goals to Servers and Team Members. Ensures goals are achieved by such individuals, while accomplishing his / her own goals.
  • 100% commitment to follow all internal monetary control measures, including, but not limited to : petty cash disbursement and accounting procedures, deposit monies, banking procedures, check writing and register balance.
  • 100% commitment to follow all internal product control measures, including : food and liquor inventories, purchases and loss prevention measures (steak counts, high cost item sheets, etc).
  • Demonstrates 100% commitment to management, Team Member continued training and development.
  • Demonstrates 100 % commitment to the cleanliness, sanitation and organization of all front and back of house areas, including : service stations, bar, office, walk in, dry storage and dishwashing areas.
  • Reviews all purchasing to ensure purchasing is the best quality products per spec at the best price possible based on discretion and independent judgment.
  • Assumes 100% responsibility that all receiving is physically accounted for at the price quoted.
  • Works with the accounting department, providing all accurate information needed to produce DSR’s, Flash Reports, P&L’s, budget and payroll.
  • 100% commitment to lead Servers, Bartenders and Cooks within the means of the budget provided with a Quality 1st approach.
  • Works with all Team Members to assure 100% quality in our food and beverage products 100% of the time.

    • Location :

    95 N Moorland Rd , E7 Brookfield, WI 53005

    PI68cf2bc2f6fe-30511-34988541

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    Front Of House Manager • Naperville, Illinois, United States, 60564

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