Systems Manager

Title : Systems Manager Department : Information Services Division : Information Technology

Annual Pay Range : $49,342 - $59,248

GENERAL PURPOSE

The Entry-Level System Administrator supports the City's IT infrastructure by maintaining, supporting, and troubleshooting computers, networks, servers, and cloud systems. This role provides hands-on technical support, deploys and configures hardware and software, and ensures smooth daily operations for all city staff. This position requires a self-motivated individual who can manage tasks independently while working under the supervision of the Information Services (I.S.) Director. This is an ideal opportunity for someone starting their IT career and looking to grow in system administration.

SUPERVISION RECEIVED

Works under the direction and supervision of the I nformation Services Department Head.

KEY RESPONSIBILITIES :

• Respond to IT support requests; document, track, and escalate issues as needed. Serve as points of contact for support, as assigned by the I.S. Director.
• Install, configure, and maintain desktops, laptops, iPads, phones, mobile devices, printers, and peripheral equipment.
• Deploy and configure operating systems, software, and updates for new and existing systems.
• Assist in customizing computer equipment and software configurations to meet user needs.
• Provide city-wide end-user support, including troubleshooting desktop applications, networking, and system settings.
• Assist with server, LAN, and cloud system support; perform basic network device configuration under guidance.
• Perform hardware maintenance and repairs, and coordinate vendor warranty service as needed.
• Document processes, configurations, and troubleshooting steps for internal reference and team use.
• Follow IT best practices for security, backups, and system maintenance.
• Participate in IT projects as assigned, including network wiring installations, camera system deployments, and radio alignments.
• Contribute ideas and collaborate on new technology implementations, system rollouts, and IT process improvements. Creativity and innovation are encouraged; final decisions rest with the I.S. Director or senior staff.
• Perform other duties as assigned by the I.S. Director to support IT operations and city functions.

CUSTOMER SERVICE & TEAM EXPECTATIONS :

MINIMUM QUALIFICATION

1. Education and Experience :

A. An Associates Degree in Information Technology, computer science, or a closely related field;

AND

B. Two (2) years of verifiable hands-on experience in computer system setup, maintenance, and support, including work with Windows, MacOS, or Linux operating systems;

OR

C. An equivalent combination of education, training, and practical experience providing the required knowledge, skills and abilities.

2. Required Knowledge, Skills, and Abilities :

3. Special Qualifications :

Must possess a valid driver's license.

4. Work Environment :

Incumbent of the position performs in a typical office setting with appropriate climate controls. Tasks require a variety of physical activities, not generally involving muscular strain related to walking, standing, stooping, sitting, reaching, lifting and carrying up to 50 pounds, etc. Communicating, i.e. talking, hearing, and seeing, is essential to job effectiveness. Common eye, hand, and finger dexterity exist. Mental application utilizes memory for details, verbal instructions, emotional stability, discriminating thinking and creative problem solving. Periodic travel required in the normal course of job performance.

As per Washington City policy and / or procedures, a background check, and drug screening evaluation will be required for potential new hire candidates prior to an offer of employment. I understand that if I am under the age of 18, I must have my parent or my legal guardian grant their permission for the background check and drug screening test to be performed.

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