Client Success Manager

Join a fast-growing organization that helps employers navigate immigration and workforce solutions. We are seeking a Client Success Manager (CSM), to work in Austin, Texas. Ensuring long-term client satisfaction, retention, and growth while serving as the primary point of contact for key accounts.

Client Success Manager Benefits and Compensation

Health, dental, and vision insurance

401(k) retirement plan with company match

Paid vacation, holidays, and sick leave

Professional development and training opportunities

Career growth within a mission-driven, expanding company

Client Success Manager Requirements & Qualifications

Bachelors degree in Business, Communications, or related field

Minimum of 3 years of client success, account management, or related experience

Excellent verbal and written communication skills

Strong organizational skills with the ability to prioritize multiple projects

Proficiency in Microsoft Office Suite; experience with CRM systems (Salesforce, HubSpot, etc.) preferred

Demonstrated ability to manage onboarding, retention, and client engagement programs

Background in client success management in the protein / meat packing industry or adjacent to it

Experience developing structured client referral initiatives (NPS-based, preferred)

Self-awareness, humility, and strong attention to detail

Willing to live and work in Austin, Texas

Client Success Manager Preferred Background & Skills

Prior experience in legal services, workforce solutions, or professional services environments

Knowledge of immigration visa programs (H-2, TN, EB-3, H-1B, J-1)

Proven ability to build long-term relationships while identifying growth opportunities

Experience leading client onboarding processes and configuring CRM portals

Background in cross-functional collaboration with Sales, Legal, Operations, and Finance teams

Ability to analyze client satisfaction metrics and proactively address risk of churn