IT Manager

Job Description

Job Description

IT Manager (Hands On) :

Note : This is a full-time, on-site position based at our NYC offic e.

We are looking for an experienced and hands on IT Manager to work in our New York City office full-time and in person. The IT Manager will be a key member of our team to work with our growing organization and locations.

The candidate will manage the networks, desktops and other hardware devices and cloud environments. The candidate will be responsible for the installation and maintenance of software packages utilized in our corporate offices, establishing sound processes for disaster recovery and security.

This candidate should have extended prior experience working with information technology and understand the latest technology trends to ensure the technology in place is up to date.

Technology is our core competency and we aim to develop a global technological powerhouse. Our ever-expanding in-house engineering team supercharges the development of our vast network of technologies used by millions of visitors, such as : ticketing platforms with custom POS, ticket validation, and reservation system;

iOS and Android mobile applications, e-commerce websites, and B2B sales portals; full-featured customer validation systems, state-of-the-art PA, GPS systems and more.

As we grow, we are looking for aspiring professionals to join the team and help drive the growth further.

TopView Group is a New York based group of companies that offers one-of-a-kind experiences for everyone around the world.

Powered by in-house technology, our rapidly growing brand portfolio includes TopView Sightseeing, Event Cruises NYC, Liberty Cruise, Bike Rental Central Park, Attraction Pass, and many others as we expand domestically and globally (Washington DC, San Francisco, Miami, Los Angeles, Philadelphia, Houston, Chicago, London, Paris, Rome, Barcelona, Dubai, Istanbul).

Responsibilities :

• Manage, improve and maintain networks and network equipment for the company locations.
• Manage security systems, security camera systems and software in the offices.
• Manage procurement, installation and maintenance of desktops, laptops and other hardware used in the company offices and remote locations.
• Manage and maintain 3rd party software packages used by the company including installations, configurations, upgrades, license management, user onboarding and off-boarding.
• Create and maintain inventory of HW and SW assets.
• Create and execute cyber security and disaster recovery processes and plans.
• Actively participate in creating the IT Strategy and planning for the company.
• Proactively evaluate processes and tools to improve efficiency and effectiveness.
• Coordinate with other team members to achieve project milestones.
• Negotiate and communicate with third-party software providers for new software's and troubleshooting
• Manage technologies and provide administrative assistance for various systems.
• Understand various IT troubleshooting and provide technical support.
• Control and monitor data, network access and backup systems.
• Recruit and mentor junior members of the team.

Requirements :

• Bachelor’s degree in Information Technology, Computer Science or related field.
• 6 or more years of experience in systems and network management and administration.
• Experience in designing, setting up and maintaining LAN / WAN, VLAN / VPN, Wireless Network, Firewalls.
• Experience with Cloud Technologies and Cloud Environment Management (Azure, AWS, Google Cloud).
• Experience in server / desktop (Windows / MAC) set up and maintenance.
• Experience in managing and maintaining software packages including but not limited to : Vonage, Zendesk, Zendesk Sell, Restaurant 365, Netsuite, Clickup, Google Suite, Atlassian Suite, Adobe.
• Results oriented professional with an ownership mentality and a passion to solve real life problems.
• Strong technical problem solving and communication skills.
• Excellent verbal and written communication skills.
• Dedicated, hardworking and hands on IT professional who achieves maximum efficiency and productivity working with the rest of the team.
• Ability to work collaboratively in a distributed team environment.

Featured benefits

• Bonus pay
• Paid time off
• Health insurance (medical, dental, vision)
• Pre-tax commuter benefit
• 401K
• More #LI-Onsite

Compensation : $120K - $160K annual salary + bonus

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