Customer Care Representative

About Us Eagle Eye Networks is the global leader in cloud video surveillance, delivering cyber-secure, cloud-based video with artificial intelligence (AI) and analytics to make businesses more efficient and the world a safer place.

The Eagle Eye Cloud VMS (video management system) is the only platform robust and flexible enough to power the future of video surveillance and intelligence.

Eagle Eye is based in Austin, Texas, with offices in Amsterdam, Bangalore, and Tokyo.  Eagle Eye Networks is a dynamic, fast-moving company.

We value the benefits of face-to-face collaboration, and we believe it is more enjoyable and productive.

The synergy of in-office interaction is critical to our culture and your presence is essential for Eagle Eye Networks’ success. Learn more at  een.com .

Summary We are seeking a dedicated and customer-focused Customer Care Representative to join our team.

This position pays $18.00 per hour.

The ideal candidate will be responsible for handling customer inquiries, resolving issues, and ensuring a positive customer experience.

This role requires excellent communication skills, problem-solving abilities, and a commitment to delivering exceptional experience.

Responsibilities Customer Interaction :

• Respond to customer inquiries via phone, email and live chat.
• Provide accurate information about products, services, and company policies.
• Handle customer complaints and concerns professionally and empathetically.

Problem Resolution :

Product Knowledge :

Customer Satisfaction :

Administrative Support :

Medical Benefits :

Taco Tuesdays :

Weekly Lunch :

Snacks :

Culture :

Diversity :

PTO :