Customer Experience Manager

A company is looking for a Customer Experience Manager to lead and scale a high-performing CX team in a fast-growing healthcare start-up.

Key Responsibilities :

Manage and lead a team of CX Associates, providing performance feedback and career development

Oversee day-to-day CX operations, ensuring workflows prioritize patient and dietitian needs

Lead hiring, onboarding, and training initiatives to expand the CX Associate team

Required Qualifications :

5+ years of experience, with at least 2 years managing a team of 3 or more

Experience in building relationships and cross-functional collaboration

Tech-savvy with experience using platforms like Front, Aircall, and Intercom

Experience in telehealth, healthcare operations, or healthtech companies is a strong plus

Strong organizational skills and ability to adapt to evolving processes