GENERAL MANAGER

Job Description

Job Description

Chawla Pointe, LLC & Happiness Hotels are fast growing companies in our industry in the region. We're now hiring General Managers for our Hampton Inn by Hilton in Cleveland MS to help us keep growing. If you're excited to be part of a winning team, Chawla Pointe, LLC & Happiness Hotels. is a perfect place to get ahead. You'll be glad you applied with our organization.

Responsibilities

• Oversee the operations functions of the hotel, as per the Organizational chart.
• Hold regular briefings and meetings with all head of departments.
• Ensure full compliance to Hotel operating controls, SOP’s, policies, procedures and service standards.
• Lead all key property issues including capital projects, customer service and refurbishment.
• Handling complaints and oversee the service recovery procedures.
• Manage on-going profitability of the hotel, ensuring revenue and guest satisfaction targets are met and exceeded.
• Ensure all decisions are made in the best interest of the hotels and management.
• Developing improvement actions, carry out costs savings, and deliver budget goals.
• A strong understanding of P&L statements and the ability to react with impactful strategies
• Closely monitor the hotels business reports on a daily basis and take decisions accordingly.
• Ensure that monthly financial outlooks for Rooms, Food & Beverage, Admin & General, are on target and accurate.
• Maximizing room yield and hotels / resort revenue through innovative sales practices and yield management programs. Coordination with HOD's for the execution of all activities and functions.
• Overseeing and managing all departments and working closely with department heads on a daily basis.
• Manage and develop the Hotel staff / team to ensure career progression and development.
• Be accountable for responsibilities of department heads and take ownership of all guest complaints.
• Provide effective leadership to hotel team members.
• Respond to audits to ensure continual improvement is achieved.
• Responsible for safeguarding the quality of operations both (internal & external audits).
• Trains, cross –trains, and retrains all front office personnel.
• Maintains and schedules of hotel staff.
• Supervises workload during shifts.
• Evaluates the job performance of each employee as needed.
• Verifies that accurate room status information is maintained and properly communicated.
• Reviews and completes reports.
• Enforces all cash-handling, check-cashing, and credit policies.
• Upholds the hotel's commitment to hospitality.
• Monitor high balance guest and take appropriate action.
• Operate all aspects of Front Office computer system, including software maintenance, report generation and analysis, and simple configuration changes.
• Ensure that employees are, at all times, attentive, friendly, helpful and courteous to all guests, managers and other employees.
• Review daily front office work and activity reports generated by Night Audit.
• Review Front office log book and Guest feedback forms on a daily basis.
• Perform other duties as requested by management.

Qualifications

Employee Benefits Summary

Relocation Assistance

Available to eligible team members upon hire or transfer.

Health Insurance

Comprehensive medical coverage offered after 90 days of employment.

Dental Insurance

Dental coverage included as part of the benefits package.

Vision Insurance

Vision plan available after 90 days of employment.

401(k) Retirement Plan

Employees may enroll in the 401(k) plan after meeting eligibility requirements.

Phone Allowance

Monthly phone allowance provided for approved positions.

Paid Time Off (PTO)

One (1) week of paid time off available after 90 days of continuous employment.

Holidays

Recognized holidays off with pay after 90 days of employment.

Revenue Performance Bonus

Eligible employees may receive quarterly or monthly bonuses based on achievement of revenue goals established by management.

Guest Satisfaction Bonus

Bonuses may be awarded based on Guest Satisfaction (Medallia / Heartbeat or equivalent) scores and property performance in line with brand standards.