Dispatcher - Client Service Rep

Company Overview At Integrated Fire & Security Solutions (IFSS), A Fortis Fire & Safety Brand, we provide industry-leading fire protection services across the United States. Our ever-growing footprint can be seen in California, Florida, Texas, and Chicago and we are acquiring new brands all the time.

Our team provides a full spectrum of specialized and certified service professionals to support your company and protect your building with the peace of mind of properly installed and maintained fire and life safety systems.

Here at Fortis and throughout our family of brands, we value our employees and offer competitive benefits which

~10 Company Paid Holidays

~ Medical, Dental, and Vision

~ Company-paid Life Insurance

~ Company-paid Short-term Disability

~ Supplemental Long-term Disability and Life Insurance Packages

~ Legal Insurance

~ We are looking for a motivated and skilled Customer Service Representative (Dispatcher) to manage all aspects of customer communication, service dispatching, and administrative tasks within our fire safety company. The ideal candidate will possess prior experience in customer service, dispatching, and administrative duties. Experience within the construction or fire safety industry is preferred.

Handle all incoming client calls for service, ensuring excellent customer experience and timely resolution of inquiries.

Dispatch drivers and service technicians effectively to various job sites, ensuring timely arrival and efficient service delivery.

Prepare accurate invoices, pricing details, and confirm job costs of service repairs for each client, maintaining meticulous records.

Set up, schedule, dispatch, and track all service work orders to ensure timely completion and client satisfaction.

Provide timely updates to clients regarding the status of their service requests, ensuring transparency and clear communication throughout the process.

Collaborate with the management team to identify and implement strategies for enhancing customer satisfaction and improving operational efficiency.

Handle any customer complaints or issues with professionalism and efficiency, ensuring resolutions that align with company policies and customer satisfaction goals.

Assist in the development and implementation of improved customer service procedures and protocols to optimize the overall customer experience.

Adhere to all company policies, procedures, and safety regulations, ensuring compliance at all times.

High School Diploma or GED

At least 3 years prior experience in a similar customer service / dispatcher role.

Excellent communication and interpersonal skills with a strong customer-centric approach.

Proficient in using customer service software, dispatching tools, and Microsoft Office applications.

Prior experience in the construction or fire safety industry.

Fortis Fire & Safety Inc. is an EEO Employer. We select people on the basis of skill, training, ability, attitude, and character without discrimination with regard to age, sex, color, race, creed, national origin, religious persuasion, marital status, political belief, or a disability that does not prohibit performance of essential job functions.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.