Clerical Support Position
Work Shift : Day
Scheduled Weekly Hours : 40
Summary
This position supports Mercy's philosophy of patient centered care by supporting the department with general clerical office duties, typing, filing, preparing materials, etc. requiring good knowledge of hospital programs, policies and procedures.
Job Duties
- Performs secretarial duties for the department.
- Greets and directs customers, patients, physicians, community leaders, trustees, general public, staff and visitors.
- Schedules meetings and appointments.
- Answers phones and directs calls to the appropriate area / individual.
- Types reports, minutes, various documents from copy or rough draft.
- Files and orders supplies.
- Follows Mercy's safety guidelines, carries out job-specific safety duties and responsibilities, and promptly reports any unsafe conditions, situations, incidents and injuries.
Department Specific Duties
Healing Center
Ensures that accurate and clinically relevant information is communicated with patients, their families, and co-workers at hand offs and other times as needed. Takes all measures necessary to ensure that the appropriate and involved parties have communicated necessary information in order to allow for the best possible patient outcomes.Assists with the day-to-day operations which includes answering the phone and directing calls, scheduling patients, greeting, registering / check in patients, directing patients, printing / applying armbands, and assisting co-workers as needed / directed.Completes data entry and scheduling duties daily.Assists with medication management.Knowledge, Skills & Abilities
Proficient in Microsoft Office products.Proficient in operation of computer, calculator, filing systems, copy / fax machines and telephone system.Excellent interpersonal skills.Excellent written and verbal communication skills.Excellent public relations and human relations - exemplifies The Mercy Touch.Excellent organizational and time management skills.Critical thinking and attention to detail. Exhibits good judgement.Handles confidential information with discretion and diplomacy.Commitment to life-long learning, e.g. willingness to learn / upgrade skills related to duties.Flexibility and dependability, works well with a wide variety of individuals and leadership styles.Professional Experience
1+ years of secretarial experience reporting to a management level person required.Education
High school diploma or equivalent preferred.Post-high school secretarial training preferred.Pay Rate Type
Hourly
Mercy is an independent, community-based organization supporting the Cedar Rapids area for over 120 years.
Mercy is an equal-opportunity employer. We value diversity, equity, and inclusion and therefore evaluate qualified applicants without regard to race, color, ethnicity, ancestry, sex, sexual orientation, gender identity, marital status, civil union status, parental status, religion, national origin, age, disability, veteran status, and other legally protected characteristics.