Logistics Quality Lead

Sr. Process Analyst

Join the Customer Care and Aftersales (CC&A) Logistics team as a Sr. Process Analyst driving quality improvements across the Global Logistics and Containers Organization. As the Logistics Quality Lead your core responsibility is to ensure the team executes against operational quality, material returns, and carrier claims KPIs for all North America shipments. You will manage and direct daily activities, providing hands-on analysis and guidance to achieve and exceed performance metrics. This role requires disciplined execution, continuous monitoring, and quick problem-solving to deliver better customer experiences and meet operational targets.

Key Responsibilities :

• KPI Excellence : Consistently elevate team performance to achieve or surpass all defined quality and claims-related KPIsincluding carrier claims recovery rates, claims processing cycle times, and compliance with material return protocols through proactive management and continuous improvement
• Operational Execution : Lead daily logistics quality operations by assigning, tracking, and closing claims-related tasks to ensure timely and accurate resolution
• Performance Monitoring : Conduct daily, weekly, and monthly reporting to track team performance against established KPIs. Use data-driven analysis to promptly identify gaps and implement corrective actions
• Issue Resolution : Lead prompt and effective resolution of operational challenges by owning complex issues, performing root-cause analysis, and implementing targeted corrective actions to minimize disruption
• Carrier Management : Facilitate performance reviews with carriers, present key metrics, and enforce accountability for claims payments and contractual standards regarding claims payments and performance standards
• Process Improvement : Identify process gaps and lead targeted improvements in collaboration with operations and carrier teams to directly enhance KPI performance
• Executive Communication : Provide timely, data-driven updates on team performance, claims status, and quality metrics to leadership and key stakeholders

Your Skills and Abilities (Required Qualifications) :

What Can Give You a Competitive Edge (Preferred Qualifications) :

GM does not provide immigration-related sponsorship for this role. Do not apply for this role if you will need GM immigration sponsorship now or in the future. This role is categorized as hybrid. This means the selected candidate is expected to report to a specific location at least 3 times a week {or other frequency dictated by their manager}. This job may be eligible for relocation benefits.

About GM

Our vision is a world with Zero Crashes, Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better, safer and more equitable for all.

Why Join Us

We believe we all must make a choice every day individually and collectively to drive meaningful change through our words, our deeds and our culture. Every day, we want every employee to feel they belong to one General Motors team.

Benefits Overview

From day one, we're looking out for your well-beingat work and at homeso you can focus on realizing your ambitions. Learn how GM supports a rewarding career that rewards you personally by visiting Total Rewards resources.

Non-Discrimination and Equal Employment Opportunities (U.S.)

General Motors is committed to being a workplace that is not only free of unlawful discrimination, but one that genuinely fosters inclusion and belonging. We strongly believe that providing an inclusive workplace creates an environment in which our employees can thrive and develop better products for our customers. All employment decisions are made on a non-discriminatory basis without regard to sex, race, color, national origin, citizenship status, religion, age, disability, pregnancy or maternity status, sexual orientation, gender identity, status as a veteran or protected veteran, or any other similarly protected status in accordance with federal, state and local laws. We encourage interested candidates to review the key responsibilities and qualifications for each role and apply for any positions that match their skills and capabilities. Applicants in the recruitment process may be required, where applicable, to successfully complete a role-related assessment(s) and / or a pre-employment screening prior to beginning employment. To learn more, visit How we Hire.

Accommodations

General Motors offers opportunities to all job seekers including individuals with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, email us or call us at 800-865-7580. In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.