ED Registration Clerk II p-a

Description

JOB SUMMARY :

• Maintains and exhibits a professional image to all patients, visitors, physicians and staff in a fast-paced work environment
• Perform a variety of tasks to support all members of the patient care team
• Verify, organize, and maintain all patient records
• Answer phones, route calls as appropriate and communicate messages in a timely manner
• Page/call consulting physicians and or hospitals at ER MD request
• Answer call lights and assist patients as needed
• Coordinate transfers to other hospitals and health facilities including preparing all transfer paperwork and coordinating transport
• Obtain medical records as needed from other health care facilities
• Prepare discharge documentation
• Prepare all charts for admission
• Use critical thinking to organize and separate emergent from regular work flow
• Interviews patients and/or other parties responsible to verify accurate information necessary to complete the Hospital Registration Record and billing of patient accounts,
• Demonstrates the ability to embrace and adapt to change and regularly initiates ideas to improve the efficiency and processes of the department.
• Provides patient and/or responsible party all required forms per departmental procedures
• Maintain burial permits and hospital record of death
• Performs other general clerical and office duties as assigned

QUALIFICATIONS :

JOB SPECIFIC CORE COMPETENCIES:

• Demonstrates strong interpersonal & communication skills
• Demonstrates high organizational skills along with critical care thinking & problem solving
• Demonstrates attention to detail & time management skills
• Demonstrates the ability to interview patients and/or responsible other parties for accurate information necessary to complete the hospital registration record and the billing of patient accounts.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES :

• Demonstrates the ability to embrace and adapt to change and regularly initiates ideas to improve the efficiency and processes of the department
• Demonstrates skill and abilities to perform all duties listed in the above job summary
• Interviews patients and/or responsible other parties for accurate information necessary to complete the Hospital Registration Record.
• Verifies all information for accuracy when registering and/or preregistering a patient or accessing the computer history file.
• Provides the billing department accurate information for the billing of patient accounts..
• Provides patient and/or responsible party all required forms per departmental procedures.
• Provides and communicates with Nursing Units, Physicians, and ancillary department personnel required information for patient care and accurate patient identification.
• Maintains a high level of knowledge on all applicable coding requirements, insurance requirements, governmental and hospital.
• Performs all duties with HIPAA compliance guidelines

EXPECTED BEHAVIORS :

• Outstanding customer service skills.
• Attentiveness to detail.
• Good communication skills both oral and written.
• Ability to maintain composure under stressful situations.
• Possess a sense of responsibility, initiative, honesty, and confidentiality.

Position Requirements

EDUCATION AND EXPERIENCE REQUIREMENTS :

• High School education or equivalent with courses in typing and general office skills.
• 1 - 2 years’ experience working in a hospital clerical, call center and/or customer service-related position strongly preferred
• Experience in healthcare and knowledge of medical terminology are preferred but not required
• Excellent interpersonal, communication, and presentation skills
• Proficiency in Microsoft suite (Outlook, Word, Excel, PowerPoint) is preferred
• Must be able to type 40 words per minute and be comfortable with learning new computer skills.
• Mastery of standard office equipment and comfortable learning new skills (e.g., telephone, pager, copier, fax, and projector).
• Comprehension of department-specific associate duties and processes.