Front Desk Attendant

Job Description

Job Description

• Provides customer service and support to guests with questions and inquiries via phone, direct mail, and direct contact.
• Provides an enjoyable vacation experience from check in to check out. Educates the guests on hotel policies and area events and attractions. Performs as hotel curb-side greeter and express check in agent for guests upon arrival. Conducts switchboard operations and relays guest’s messages / incoming mail when appropriate.
• Responds to guest inquiries, questions, suggestions and resolves minor complaints and discrepancies. Follows up with the Front Office Manager or VSA Resorts Manager as appropriate.
• Processes reservation payments, deposits, and refunds. Confirms address, telephone, and email information for all guests.
• Reconciles shift activity reports and performs key and folio audits.
• Enforces hotel policies and procedures.
• Coordinates housekeeping and maintenance reported requests and follows up with guests.
• Performs related duties as assigned or as situation dictates.