Assistant Store Manager

Job Description

Job Description

Why Work Here?

Flexible company where no two days are the same!

Sol’s Jewelry and Loan is looking for a results-driven, high-energy and sales driven Assistant Store Manager to join our team.

Along with their manager, this individual will oversee a team of Sales Associates while providing outstanding customer service and building strong ongoing relationships with clients with the objective of meeting department and store goals.

Responsibilities :

• Accountable for the day-to-day operations of the store promoting a positive and productive work environment
• Ensure that each customer receives outstanding service by providing a friendly environment which includes greeting and acknowledging each customer, maintaining outstanding standards, solid product knowledge and all other components of customer service
• Assist in recruiting, interviewing, and training Team Members while monitoring and appraising their job results with an eye on retention
• Assist in coaching and mentoring your team while modeling to them how to work with customers to negotiate mutually satisfying agreements regarding pawn items
• Develop pawnbroker skills in all staff by performing sales and loan transactions while role-modeling a desire to become an expert at evaluating items
• Ensure proper merchandise stock levels through making solid and purposeful loans
• Maximize profitability through the creation and maintenance of good pawn loans
• Continually grow expertise on products offered and appropriate pricing ranges for product coming in on loan and going out for sale
• Market merchandise by studying advertising, sales promotion, and display plans
• Work closely with customers to assess their needs, provide assistance, and build a trust relationship that results in building a clientele base with repeat business
• Handle all cash and negotiable items in accordance with established policies, procedures and practices
• Track and report all sales and customer activity daily
• Administer processes and procedures within the store to include inventory management, product knowledge, merchandising, and store presentation
• Comply with inventory control procedures
• Organize and run the warehouse so that all staff can locate product accordingly
• Secure merchandise by implementing security systems and measures
• Protect Team Members and customers by providing a safe and clean store environment
• Resolve customer complaints and ensure maximum client satisfaction
• Assist with answering the phone in a timely, professional manner
• Maintain the stability and reputation of the store by complying with legal requirements
• Adhere to and maintain operations by initiating, coordinating, and enforcing all program, operational, safety, and personnel policies and procedures
• Perform additional duties as assigned
• Qualifications :
• Associate degree in Business, Marketing, or related field preferred; a combination of military experience, high school diploma and related pawn experience accepted
• 3 years’ experience in a fast paced, dynamic and customer-oriented environment including pawn, retail / sales, restaurant management, hospitality or comparable
• 3 years’ experience in a Management or Supervisory role
• Understanding of how trends in the market change quickly with ability to adapt to changes
• Strategic and tactical staff management skills
• Ability to maintain a professional appearance and demeanor
• High energy sales personality and entrepreneurial spirit with proven leadership skills
• Ability to multi-task in a fast-paced environment
• Detailed oriented with strong organizational skills
• Computer literate and able to use credit card processing machine, cash register, and count change
• Online sales experience helpful but not necessary
• Ability to evaluate situations and make the correct calls with the information at hand
• Ability to offer and describe various solutions and their benefits to the customer
• Knowledge of, and desire to continually learn about commonly pawned items such as tools, jewelry, firearms or electronics
• Pawn experience a plus
• Ability to perform under pressure and address complaints in a timely manner while remaining calm
• Familiarity with inventory procedures
• Solid communication and interpersonal skills to include proper phone etiquette
• Must have reliable transportation and possess and maintain a valid driver’s license
• Proficiency in English required; bilingual preferred

Benefits :

• Paid vacation
• Simple IRA
• Holiday Pay
• Short-term Disability
• Accident / Hospitalization Insurance
• Employee Discount

Working Conditions :

• Sales floor or warehouse environment
• Ability to work standing for long periods of time
• Ability to walk up flights of stairs and / or work in confined spaces
• Periodically works in outside weather conditions
• Periodically works near moving mechanical parts and equipment*
• Must be able to lift and / or carry up to 50 lbs.
• Availability to work flexible shifts that may include weekend, holiday or evening work as needed
• Occasional travel between stores required
• Sol’s Jewelry and Loan will provide training and personal protective equipment as necessary.

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