Mgr Global Operations Learning and Development

Learning And Development Manager

Plans, organizes, controls, develops and directs the design, development, implementation and maintenance of employee ed, performance improv, and communications, supporting the operations in ensuring a high level of service. Provides leadership and direction by promoting the people-service-profit philosophy, as well as encouraging the growth and development of team members and indirect reports. Manages all other necessary activities in providing optimum services to customers.

Responsible for selecting, training and developing a staff of 1 to 20 direct reports, with an annual direct budget associated with staff. Responsible for training and communication for a staff of indirect reports throughout the corporation globally. Implements effective business and strategic training and communication to ensure the operations provide quality services to customers. Ensures cost effectiveness of department operations through the established control of equipment, supplies, overtime, and a timely / quality output to avoid the operations' experiencing monetary penalties and / or customer dissatisfaction. Maintains contact with internal and external customers regarding conditions affecting the appropriate service levels of the corporation. Provides support for and participates in the design, development, implementation, and follow-up of training and performance-improvement projects related to operations and professional development of staff. Leads / serves as l&d representative on corporate and enterprise projects. Participates in business planning and strategy discussion; makes decisions regarding strategies and deliverables on department business plan. Accountable for completing assigned business plan initiatives. Partners with business units to clarify and prioritize l&d projects; creates an awareness of client business needs and initiatives with managers and above cross disciplines. Maintains all required reports and paperwork, payroll, vacation schedules, performance reviews, mobs, and personnel records through established paperwork guidelines. Enforces company policy and procedures to ensure compliance with customs and related laws and regulations. Identifies training requirements and trains, coaches, and counsels team members for professional development. Performs other duties as assigned.

Bachelor's degree / equivalent, preferably in business, behavioral science or education. Five (5) years experience in related industry, preferably including operations training. The following licenses or certifications preferred : CHB, CCS, IMDG, IATA, OCEAN FORWARDER CERT, CES and PMP. Strong basic management, human relations, and communications skills required.