Multi Brand Advisor II

Multi-Brand Advisor II (MBAII)

Experience a place of energy, passion, and excitement. A place where the joy of discovery and uncommon artistry blend to create exhilarating buying experiencesfor true beauty enthusiasts. At Ulta Beauty, were transforming the world one shade, one lash, one cut at a time. Because beauty is powerful.

If you seek greater purpose a place of vision, mission, and lived valueswhere voices are heard, contributions valued and recognized and growth opportunities abound, consider Ulta Beauty. Nowhere else are the possibilities quite this beautiful.

General Summary & Scope

The Multi-Brand Advisor II (MBAII) is responsible for maximizing sales in focused brands under LOreal (including color cosmetics, skincare, and fragrance) by engaging guests to determine their individual needs and assisting guests in the selection and purchase of merchandise. All responsibilities are done while maintaining overall store standards, including cleanliness and replenishment. The MBAII represents the image, products, and culture of Ulta Beauty and the brands they support, which include IT Cosmetics, Urban Decay and Kiehls, to the Ulta Beauty guest. This position supports the Experience Manager (EM) through a focus on performance (service / retail sales and in-store events), people (guest service and associate culture), and process (operating procedures and compliance standards). This position requires a passion for the beauty industry, exceptional guest service, and the aptitude to learn and communicate product knowledge.

Principal Duties & Responsibilities

The MBAII is a champion of Ulta Beautys mission, vision, and values, and should demonstrate them skillfully and consistently by performing the following duties and responsibilities of the position (as well as all other projects / duties as assigned) :

Performance

• Meet or exceed focused IT Cosmetics, Urban Decay and Kiehls brand sales and clientele goals, and contribute to meeting or exceeding the stores goals related to retail and service sales, guest loyalty (including credit), retail shrink and omni-channel sales as set by Ulta Beauty for the store.
• Build the business by achieving sales targets, using all levers such as product services and data capture to build guest loyalty, recruit new guests, and grow guest return rate.
• Share the benefits of the guest loyalty program, including credit and the Ulta Beauty app, with guests on the sales floor.
• Ensure that each guest receives exceptional service by providing a guest-friendly environment, which includes greeting and engaging every guest, personalizing service to their needs, offering samples, recommending complementary products and / or services, and informing guests of current promotions, events and services within the store.
• Build, maintain, and successfully provide superior service to every guest daily to grow a customer list for IT Cosmetics, Urban Decay and Kiehls brand sales.
• Courteously handle sales, refunds, and exchanges.
• Have solid knowledge of the IT Cosmetics, Urban Decay and Kiehls brands within the store, their heritage and know-how, and share knowledge with guests and the team.
• Perform makeup applications, skincare analysis and product demonstrations with guests to drive sales and the guest experience.
• Grow and enhance business by demonstrating and executing exclusive product demonstrations.
• Book appointments for and support the execution of services and in-store events that deliver an unrivaled guest experience while delivering on sales goals for the IT Cosmetics, Urban Decay and Kiehls brands and the store.
• Remain informed and participate in promotions and marketing initiatives within the brand and throughout all categories / departments of the Ulta Beauty store.
• Use the provided clientele system to obtain guest information; follow up consistently with guests after sales and / or sampling to build loyalty and grow the business.
• Take the initiative to stay informed regarding new and existing industry trends, products, and services during work time and be knowledgeable about the ingredients and benefits of these trends, products, and services to better serve guests.
• Maintain prompt, regular attendance.

People

Process

Job Qualifications

Education

Experience

Skills

Special Position Requirements

Working Conditions

If an associate has a disability that prevents them from performing an essential function of the job, the Company will engage in the interactive process with the associate to determine whether there is a reasonable accommodation that will enable the associate to perform the essential functions of the job.

At Ulta Beauty (NASDAQ : ULTA), the possibilities are beautiful . Ulta Beauty is the largest North American beauty retailer and the premier beauty destination for cosmetics, fragrance, skin care products, hair care products and salon services. We bring possibilities to life through the power of beauty each and every day in our stores and online with more than 25,000 products from approximately 500 well-established and emerging beauty brands across all categories and price points, including Ulta Beautys own private label. Ulta Beauty also offers a full-service salon in every store featuringhair, skin, brow, and make-up services.

We will consider for employment all qualified applicants, including those with arrest records, conviction records, or other criminal histories, in a manner consistent with the requirements of any applicable state and local laws, including the City of Los Angeles Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York City Fair Chance Act.