Supervisor Station Operations

Company : Alaska Airlines The Team : Our airport teams work together to move guests and their belongings from curb to cabin, creating remarkable experiences along the way. Whether customer-facing or behind the scenes, we want to hear from you if you can be welcoming to people from all walks of life, think on your feet, and manage a flexible schedule. In return, you’ll receive a competitive total rewards package, professional development opportunities, and other benefits that are all designed to take you places. Role Summary : The Supervisor Station Operations oversees the execution of timeline and regulatory compliance at departure gates for Alaska Airlines (AS) and Hawaiian Airlines (HA). As a people leader, the Supervisor Station Operations leads and establishes priorities for Customer Service Agents (CSAs) and Ramp Service Agents (RSAs) or Vendor employees based in station, if applicable. This role assists with customer relations to ensure passenger service standards are maintained or exceeded. Key Duties : Supervise the execution of the timeline and regulatory compliance at departure gates. Investigate and report delays and irregular flight activity and propose solutions for how to avoid such delays in the future. Ensure tools and equipment are available and working for employees to perform job functions effectively and remove other obstacles facing work groups (i.e., follow-up with ICS, facilities and airport as needed). Monitor compliance with Federal Aviation Administration (FAA) and company regulations and periodically review applicable documents. Supervise ticketing, enplaning / deplaning activities, customer relations, passenger security, internal security, load planning, weight / balance, baggage handling procedures, servicing, and implement plans and schedules to ensure the availability of equipment. Supervise customer relations (e.g., passenger complaints, lost and found, special passenger arrangements) and ensure passenger service standards are maintained or exceeded. Supervise all CSAs (e.g., counter, baggage, gates, departure coordinators, vendor oversight) and RSAs or vendor partnership, if applicable, in scheduling, training, attendance, discipline, contract administration, and performance. Develop CSAs and RSAs, if applicable, through effective performance management and ongoing feedback focusing on delegation, coaching, growing and developing the team for capacity and growth, managing performance of individuals in executing tasks, and time management. Influence culture of the station through action, presence, and reinforcement of behaviors. Represent AS Airport Operations & Customer Service (AOCS). Job-Specific Experience, Education & Skills : Required 3 years of experience in operations, customer service, or related area. Bachelor’s degree, or an additional 2 years of relevant training / experience in lieu of this degree. Ability to lead, motivate, and successfully communicate with a diverse workgroup and with other internal departments and teams. Proven ability to effectively and tactfully communicate with others. Ability and willingness to work a flexible schedule (e.g., weekends, holidays, and non-standard shifts). Depending upon your work location, you may be required to obtain USPS Mail Handling Certification. High school diploma or equivalent. Minimum age of 18. Must be authorized to work in the U.S. Preferred Airline operations experience. Training experience. Experience coaching and counseling employees on performance related issues. Experience as a supervisor, acting supervisor or lead. Experience scheduling shift work and administering budget controls. Job-Specific Leadership Expectations : Embody our values to own safety, do the right thing, be caring and kind, and deliver performance. Salary Range : $70,400 $105,600 / year Salary Details : Pay will be based on multiple factors, including and not limited to location, relevant experience / level and skillset while balancing internal equity relative to other Alaska / Hawaiian / Horizon employees. Alaska / Hawaiian / Horizon is committed to fair, unbiased compensation along with competitive benefits in all locations in which we operate. Note : We don’t typically hire at the top of the range. Total Rewards : Alaska Airlines, Hawaiian Airlines and Horizon Air pay and benefits can vary by company, location, number of regularly scheduled hours worked, length of employment, and employment status. Free stand-by travel privileges on Alaska Airlines, Hawaiian Airlines & Horizon Air Comprehensive well-being programs including medical, dental and vision benefits Generous 401k match program Quarterly and annual bonus plans Generous holiday and paid time off For more information about Alaska / Hawaiian / Horizon Total Rewards please visit our career site and view benefits. Airport SIDA Badge Requirements : Important notification for employees working at an airport or maintenance hangar : Employees will be required to obtain a SIDA badge provided by the airport authority and maintain good standing in order to keep their SIDA badge. Review the SIDA Badge Requirements document for a comprehensive overview. If an employee does not qualify for a SIDA badge or has their SIDA badge pulled from them, the employee will be terminated. Regulatory Information : Equal Employment Opportunity Policy Statement It is the policy of Alaska Airlines, Hawaiian Airlines and Horizon Air to comply with all applicable federal, state and local laws governing nondiscrimination in employment and to ensure equal opportunity in all terms, conditions, and benefits of employment or potential employment. We also prohibit discrimination and harassment against any employee or applicant for employment because of race, color, religion, sex, national origin, age, disability, veteran status, genetic information and other legally protected categories. We have established an EEO Compliance Program under Section 503 of the Rehabilitation Act of 1973 (“Section 503”) and the Vietnam Era Veteran’s Readjustment Assistance Act of 1974 (“VEVRAA”). All applicants and employees are treated without regard to their race, color, religion, sex, national origin, disability or protected veteran status. In addition, we have established an audit and reporting system to allow for effective measurement of its equal employment opportunity activities. To implement this policy, we will : (1) Recruit, hire, train and promote qualified persons in all job titles, without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information and any other legally protected categories; (2) Ensure that employment decisions are based only on valid job requirements; and (3) Ensure that all personnel actions and employment activities such as compensation, benefits, promotions, layoffs, return from layoff, Alaska Airlines, Hawaiian Airlines and Horizon Air sponsored programs, and tuition assistance will be administered without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information and other legally protected categories. Employees and applicants for employment will not be subjected to harassment, intimidation, threats, coercion or discrimination because they have engaged or may engage in (1) filing a complaint, (2) opposing any act or practice made unlawful by, or exercising any other right protected by, any Federal, State or local law requiring equal opportunity, including Section 503 and the equal opportunity provisions of VEVRAA, or (3) assisting or participating in any investigation, compliance evaluation, hearing, or any other activity related to the administration of any Federal, State or local law requiring equal opportunity, including Section 503 and the equal opportunity provisions of VEVRAA. Government Contractor & Department of Transportation (DOT) Regulations Alaska Airlines, Hawaiian Airlines & Horizon Air are regulated by the Department of Transportation (DOT – regulations, 49 CFR part 40) and all applicants are advised that post-offer and / or pre-employment drug testing will be conducted to determine the presence of marijuana, cocaine, opioids, phencyclidine (PCP) and amphetamines or a metabolite of these drugs prior to any offer or employment or transfer into a safety-sensitive position. Failure to submit to testing or positive indications of drug use will render the applicant ineligible for employment with Alaska Airlines / Hawaiian Airlines / Horizon Air and any employment offer will be withdrawn. FLSA Status : Exempt Employment Type : Full-Time Requisition Type : Management Regular / Temporary : Regular Location : Boston Featured Job : 0 A : : Y - T1 L : : LI-B