Customer Service Representative
- Sales
- Phoenix, AZ, USA
- $17.00 - $24.00 / hr DOE
- Hourly
- Full Time
- Health insurance paid 100% for employee by employer, 401K with company match, life insurance, paid vacation and holidays*
Customer Service Representative
Howard Air is a family owned and operated business that has been providing heating and cooling to the people of Phoenix for over 40 years.
We are currently looking for a highly organized, customer focused CSR to join our expanding team! Qualified candidates will have excellent communication skills and thrive in a fast paced working environment.
If you are looking to start a rewarding career with a great company, apply today!
Why work for us :
- Competitive pay and benefits package
- Medical insurance 100% paid for by employer!)
- 401(k) Retirement Plan and / or pension
- Paid vacation, sick time and holidays
- Great company culture and significant advancement opportunities
- Performance incentives
- Employee appreciation events
- Supportive management team
- Employee development programs
- Employee discount
Work Hours : Monday - Friday; 8 : 00 am - 5 : 00 pm
Pay Scale : $17.00 - $24.00 / hr DOE
Benefits : Health insurance paid 100% for employee by employer, 401K with company match, life insurance, paid vacation and holidays
Primary Job Function : To assist sales the sales team in reporting, educating clients on our products and services, scheduling sales appointments, and tracking sales performance.
The Customer Service Associate will act as a liaison between the customer and company, making sure that customer needs are met while maintaining a positive, productive open line of communication between the customer and all company departments.
Required Qualifications :
- A minimum of 2-year customer service and / or sales experience or equivalent education
- Demonstrated core customer service skills always exhibiting customer-oriented decisions
- Ability to motivate and encourage others
- Strong communication skills, verbally and in writing
- Strong active listening skills
- Quality phone presence
- Strives for organizational excellence
- Exhibit professionalism in all circumstances
- Exhibits high energy
- Timely in all work
- Applies good judgment
- Competitive spirit
- Team player
- Ability to follow directions and written processes / procedures
- Ability to multi-task effectively
- Strong organization skills
- Possess exceptional Keyboarding skills
- Strong attention to detail
- Proficient in Microsoft Outlook, Word, Excel and PowerPoint
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