Medical Insurance Resolution Specialist $23 / h Weekly Pay - Career Growth

Customer Service Representative

Review and prioritize incoming customer complaints and inquiries. Investigate and diagnose issues by gathering relevant information from customers and internal databases. Communicate with customers via phone, email, or chat to understand and address their concerns. Collaborate with various departments, such as sales, technical support, and billing, to resolve issues efficiently. Document all actions taken and resolutions provided in the company's CRM system. Provide customers with timely status updates and follow up to ensure complete satisfaction. Analyze recurring issues and identify trends or potential areas for process improvement. Develop and implement strategies to prevent future occurrences of resolved issues. Maintain up-to-date knowledge of company products, policies, and procedures. Escalate complex or unresolved issues to higher-level support or management when necessary.

Skills : Customer service, Inbound call, Call center, Customer support

Pay and Benefits

The pay range for this position is $22.00 - $23.00 / hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following :

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off / Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Honolulu, HI.

Application Deadline : This position is anticipated to close on Oct 31, 2025.

Company Overview

TEKsystems is a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution, and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe, and Asia, who partner with us for our scale, full-stack capabilities, and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information, or any characteristic protected by law.