Customer Service Manager (WA) - Armadale

Customer Service Manager (WA) - Armadale

Coles Supermarkets Armadale

Requisition ID : 47024

Employment Type : Full time

Good things start here

Hi, were Coles Group. Our purpose is to sustainably feed all Australians to help them live healthier, happier lives. Were an essential part of communities right across the country, with our family of 120,000 team members helping 21 million customers every week.

With such a big responsibility, we rely on our brilliant leaders to operate with pace and passion and drive a people first culture, focussed on delighting our customers.

About the role

Reporting to the Store Manager, youll have full accountability for the day-to-day running of the service department and front of store operations.

With responsibility for our checkouts and customer service desk, youll take pride in contributing to a store which is exceptionally presented, welcoming and engaging for our customers, team members and local community.

Good things you need

• Previous experience working in a fast-paced customer facing environment
• Proven leadership experience as youll need to lead, coach and develop your team to meet sales targets, cost control and rostering requirements
• To maintain excellent service standards, keeping the checkout area clean and safe for our team and customers
• To drive a one team culture which puts our team members health, safety and wellbeing first
• To be customer obsessed and continually seek to better understand our diverse customers to ensure were always provide an outstanding shopping experience

To enable Coles to provide a safe environment for its team members, there may be a requirement for you to receive a COVID-19 vaccination before commencing work for Coles at a Coles site, unless you are medically exempt.

Given this, you will be required to disclose your COVID-19 vaccination status as part of your application for employment with Coles.

You may be required to provide further evidence of vaccination status as part of your application.

Youre joining a culture that truly cares about your wellbeing, values what you do and celebrates your success. Well invest in you and your career with awesome training, development and leadership programs.

Youll also receive fantastic team member discounts across our supermarkets and brands.

As part of our focus on achieving a gender balanced workforce, we belong to the WORK180 network as an endorsed employer for women.

Our commitment to helping all women thrive in the workplace includes initiatives such as our recently updated parental leave policy, flexible working options and our Employee Assistance Program.

You can explore all this and more at our Coles Careers website.

For everyone who shares our passion

We encourage applications from people of all ages, nationalities, abilities and cultures including Aboriginal and Torres Strait Islander peoples, the LGBTQI+ community and people living with disability.

Were happy to adjust our recruitment process to support accessibility needs so reach out to us at www.careers.colesgroup.com.au >

Careers for everyone >

Disability employment.

Wed love to hear from you

If you like the sound of us and you have the skills, experience and motivation to succeed in this role, please take the next step and submit your application.