Sr. Associate - New Accounts : Plan & Trust Team

Job Title

This position follows our hybrid-friendly schedule, so you get the best of both worlds flexibility and collaboration. In office days will be 3 per week averaging 12 days per month in one of the following locations : St. Petersburg, FL, Memphis, TN, or Southfield, MI.

Responsibilities

• Subject matter expert for both internal and external clients (that include financial advisors (FA's) and sales assistants (SA's) and may act as a liaison between department associates and the Legal and Compliance departments.
• Independently processes and answers questions on moderately complex issues, analyzing and interpreting data to determine appropriate corrective action.
• Understands client needs, identifies root causes of more complex problems and implements pragmatic solutions.
• Provides functional support to less experienced associates including resolving client escalations.
• Manages basic department workflows to ensure work is completed in a timely manner.
• Processes various advanced regulatory reports and contacts FA's to resolve account issues.
• Influences a culture where on-the-job training is prevalent. Acts in a mentor capacity to less experienced associates and provides training support for specific functions, under the guidance of the department trainers or leadership.
• Contributes heavily to department projects, documentation, functional analysis and testing as needed.
• Assists with establishing and enforcing policies and procedures. Recommends and helps implement suggestions to improve workflows, policies and procedures.
• Assists in reviewing lower level associates work for accuracy and completeness.
• Supports associates with proper recordkeeping / note taking practices to ensure all client requests are documented and completed in a timely fashion.
• Carry out a range of customer service activities, including handling customer cases and inquiries that are more complex or outside the norm.
• Answer the telephone and assist callers or those making varied inquiries by email or mail with any requests for information, directing more complex matters to colleagues as necessary. Initiate contact internally and externally to convey requests, provide instructions, or obtain information on behalf of a senior colleague.
• Receive and screen visitors, answering routine questions, providing information, or directing requests elsewhere.
• Produce, update, and provide best practice support on Microsoft documents, databases, and other departmental systems. Tasks may include purchasing materials, entering budgetary information, and recording time and expenses.
• Provide an efficient counter service by carrying out standard branch operations tasks and informing customers about simple products.
• Create, organize, and maintain files containing the correspondence and records of a senior colleague.
• Organize own work schedule in order to get the job done, coordinating with support services and assigning short-term tasks to others if necessary.
• Develop working knowledge of the organization's policies and procedures and of regulatory codes and codes of conduct relevant to own work, adhering to mandatory procedures to ensure own work is undertaken to the required standards.
• Develop and maintain excellent process or technical skills by participating in assessment and development planning activities as well as formal and informal training and coaching.

Knowledge of :

Skills :

Education

High School (HS) (Required)

Work Experience

General Experience - 7 to 12 months

Certifications

Not specified

Travel

Less than 25%

Workstyle

Hybrid

At Raymond James our associates use five guiding behaviors (Develop, Collaborate, Decide, Deliver, Improve) to deliver on the firm's core values of client-first, integrity, independence and a conservative, long-term view. We expect our associates at all levels to : Grow professionally and inspire others to do the same Work with and through others to achieve desired outcomes Make prompt, pragmatic choices and act with the client in mind Take ownership and hold themselves and others accountable for delivering results that matter Contribute to the continuous evolution of the firm

At Raymond James as part of our people-first culture, we honor, value, and respect the uniqueness, experiences, and backgrounds of all of our Associates. When associates bring their best authentic selves, our organization, clients, and communities thrive. The Company is an equal opportunity employer and makes all employment decisions on the basis of merit and business needs.