CUSTOMER SERVICE REPRESENTATIVE 1

Applications are now being accepted for the position of :

Customer Service Representative I-(Full-Time)

PRIMARY RESPONSIBILITIES :

Performs excellent customer service skills to ensure the customer is provided the best customer service via email, in person, or phone call for all GEUS services

Assists residential and commercial customers with new service accounts and assists customers with utility, cable, and Internet account transfers and disconnections

Records, maintains, and scans all utility, cable, and Internet transactions, analyzes, and collects deposits for accounts

Assists customers with GEUS utility, cable, and Internet billing inquiries

Assists customers with troubleshooting GEUS cable and Internet

Multi-tasking, ability to work under stress in a high-paced work environment

Regular attendance and punctuality are essential job functions

Performs other duties as assigned

The primary responsibilities only include essential functions of the job and do not imply that these are the only duties to be performed by the employee occupying this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by the supervisor or management.

MINIMUM QUALIFICATIONS AND SKILLS :

1 High school diploma or equivalent plus some course work or computer training beyond high school

2 1-2 years of related experience in an office environment, preferably including some customer contact

3 Proficiency in Microsoft Office software

4 Tyler Technology Incode software knowledge a plus

5 Bi-lingual ability is a plus

Hours : Mon.-Fri. 8 : 00am 5 : 00pm or 8 : 30-5 : 30pm

Pay Rate : DOQ plus Benefits

To apply, you must submit a City of Greenville / GEUS application form. Resumes may be submitted as an addendum to the official application form. You may submit the application form in person at the City of Greenville Human Resources Office located at 2821 Washington Street, by U.S. Mail to P.O. Box 1049, Greenville, Texas 75403, or through Email tojobapps@ci.greenville.tx.us. Application forms are available online atwww.ci.greenville.tx.us(903) 457-3118 or for TDD (903) 457-3128.

Closing Date : Open until filled

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