Relationship Manager

Relationship Manager

Fully remote direct hire $80-90k Position qualifies for commission that could bring total comp to $100k Position is fully remote (any US time zone acceptable)

Kelly is seeking a Relationship Manager to work with our Denver-based client, a rapidly growing technology company dedicated to innovating the world of employee benefits. This is an excellent opportunity to work for an award-winning organization that strongly believes in employee development! The Relationship Manager will play a key role in ensuring high client retention and satisfaction while expanding product utilization. This role will serve as a primary point of contact for clients, focusing on engagement, retention, and revenue growth.

Specifically, the Relationship Manager will :

• Bring fresh ideas to the table
• Collaborate with cross-functional teams
• Consistently hit quarterly Big 3 goals
• Maintain a net revenue retention rate above 99%
• Manage assigned client accounts, ensuring proactive communication and relationship-building
• Act as a trusted advocate by understanding client objectives, strategies, and key stakeholders
• Identify and execute upselling and cross-selling opportunities
• Develop and lead quality partnership reviews
• Collaborate with internal teams to ensure exceptional service delivery
• Demonstrate value to clients and guide them in navigating services
• Manage contract renewals and ensure smooth plan year transitions
• Address client concerns efficiently and ensure timely resolutions
• Maintain a client Net Promoter Score (NPS) of 40 or higher

Qualifications :

Benefits :

Interviews are happening now! If qualified and interested, please apply to this posting ASAP or directly send your resume to SARP028@kellyservices.com.

Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California's state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. Kelly Services is proud to be an Equal Employment Opportunity and Affirmative Action employer. We welcome, value, and embrace diversity at all levels and are committed to building a team that is inclusive of a variety of backgrounds, communities, perspectives, and abilities. At Kelly, we believe that the more inclusive we are, the better services we can provide. Requests for accommodation related to our application process can be directed to Kelly's Human Resource Knowledge Center. Kelly complies with the requirements of California's state and local Fair Chance laws. A conviction does not automatically bar individuals from employment.