Senior Salesforce Administrator

Overview

Senior Salesforce Administrator plays a pivotal leadership role in Shaw's Commercial Salesforce ecosystem, serving as both a platform steward and team coach. This associate leads a small team of Salesforce administrators while also taking ownership of complex configuration, data stewardship, and cross-functional platform enhancements. Reporting to the Salesforce Architect, this associate ensures alignment between technical capabilities and business strategy, directly supporting Sales, Marketing, and Strategy stakeholders. They are expected to model Front Line Leadership competencies and foster a culture of trust, innovation, and continuous improvement. This role will work in a hybrid way with 3 office days per week at our corporate offices in Dalton, GA.

Responsibilities

Leadership & Mentorship

Coach and develop junior Salesforce admins using structured feedback, support, and skill-building opportunities.

Create a collaborative team environment that emphasizes inclusion, continuous learning, and growth.

Build strong relationships across business teams to understand needs and influence adoption.

Platform Ownership

Own configuration design and system integrity across Commercial Clouds (Sales Cloud, Experience Cloud, etc.).

Translate business requirements into scalable Salesforce solutions, including Flows, automation, page layouts, custom objects, and reports.

Lead platform maintenance : license and permission management, metadata cleanup, and release readiness.

Data Quality & Governance

Serve as a key contact for data accuracy and integrity; partner with Business Data Owners and IT to implement proactive governance solutions.

Monitor data import / export processes, handle complex deduplication tasks, and define data cleanup strategies.

Work with Business Intelligence partners to ensure Salesforce remains a trusted source for downstream reporting.

Enablement & Support

Lead triage and resolution of escalated support issues.

Partner with SDS, Marketing, and Enablement teams to promote better usage and adoption.

Support user onboarding and champion platform training that empowers business users.

Requirements

Bachelor's degree required, with 6+ years of hands-on Salesforce.com administration experience in an enterprise environment; OR 10+ years of progressive Salesforce.com administration required

Salesforce.com Administrator Certification required

Experience mentoring or managing others, formally or informally required

Proven understanding of core Salesforce.com architecture, automation tools, and data modeling best practices require

Ability to work up to 3 days a week in Dalton office

Preferred Skills and Experiences :

Platform App Builder or Advanced Admin preferred.

Competencies

Plan and Organize

Drive Results

Coach and Support

Facilitate Change

Benefits

Medical, dental, and vision insurance

Life insurance and disability coverage

Tuition reimbursement

Employee assistance program

Health savings account

Paid Time Off

Parental Leave

401K and Retirement Plans

Product discounts for employees

Adoption assistance

Shaw Family Health Center (Dalton, GA, and Cartersville, GA, locations)

Shaw Industries is an equal opportunity employer as to all protected groups, including protected veterans and individuals with disabilities.

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